INNISBRK Archives

March 1997

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Subject:
Customer Service Speaker -Reply
From:
John Blumenson <[log in to unmask]>
Reply To:
Innisbrook Program discussions <[log in to unmask]>
Date:
Thu, 27 Mar 1997 09:19:47 -0800
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Bob,
 
Let me recommend Susan Cook, author of the book "Turned On - Eight
Vital Insights to Energize Your People, Customers, and Profits".  We
used Sue for a consortium based program of retailin executive teams
earlier this year.  She was great.  I'm sure she can address
professionals in the health care industry equally as well as she
addressed our retailers.  Here phone number is 415-789-9543.
 
Cheers.
 
John Blumenson
Executive Development Center
Santa Clara University

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