Hello,

I tried it again and it still did not work.  The accounts definitely 
exist, and have been in operation for at least three weeks.

Reza


On Fri, 28 Jun 2013, Woods, David wrote:

> Hi,
>   I just checked and it looks like the courtesy accounts for these users
> exist.  Adding cluster accounts for people with courtesy accounts shouldn't
> be a problem, but the cluster account can't be added until the courtesy
> account exists, so if you were trying to add the cluster account before the
> courtesy account existed, that could explain the error you saw.
> 
>   Can you try this again for one of the users?  If it's still not working,
> we can add the users manually.
> 
> Dave
> 
> David Woods, PhD.Academic Liaison, IT Services
> 305 Laws Hall
> Miami University
> (513) 529-1857
> 
> 
> On Wed, Jun 26, 2013 at 8:39 PM, Reza Akhtar <[log in to unmask]>
> wrote:
>       Hello,
>
>       I'm directing some undergraduates in research this summer, and I
>       would like them to use some software (Macaulay2) on the redhawk
>       cluster. Unfortunately, I wasn't able to add them using the link
>       from the web (it gave me a "not eligible" error when I tried the
>       students' uniqueid -- perhaps because they have courtesy
>       accounts).  Could someone please do this for me?  The relevant
>       uniqueids are:
>
>       woodsz, mansfih, sobiesac, burnsbn
>
>       Thanks in advance.
>
>       Reza
>
>       Reza Akhtar
>       Professor
>       Department of Mathematics
> 
> 
> 
>