At 05:10 PM 3/26/97 -0800, you wrote:
>---------------------- Information from the mail header -----------------------
>Sender:       Innisbrook Program discussions <[log in to unmask]>
>Poster:       Robert Gardner <[log in to unmask]>
>Subject:      Customer Service Speaker
>-------------------------------------------------------------------------------
>
>I have a client looking for a recommendation of a keynote speaker on the
>topic of "Customer Service" for a conference of some 200 people.  Since
>the client is in the healthcare business, someone with an emphasis on
>service business customer service is preferred.
>
>Thanks for your suggestions.
>
>Bob Gardner
>Cox School of Business
>SMU
>
>Bob - call Joe Sperry at S4 Consulting.  They are in Columbus, OH.  We have
worked with them in the past and they are excellent.  They are doing some
very innovative stuff in the area of customer service.  His phone number is
614-794-3311.  Tell him I suggested you contact him.
 
Paul
----
Paul J. Slaggert
Director,
Cincinnati Center for Management and Executive Development
Director,
University of Cincinnati Executive Program