As a retired teacher of Business Communication from an Australian College of Technical & Further Education, I wish to convey my thanks to Johanna, Bob, Bill and all those who have given me hours of pleasure in reading their contributions. I hope you will forgive me for using the familiar first names, but I tend to think of you as friends. Upon reading a contribution I often say to myself, 'I hope Bill, Bob, Johanna or another friend, will reply to this offering'. Sometime, in the near future (sorry), I shall join in your discussions. Donald Hocking <[log in to unmask]>