I wish I was on this listserv. a year and half ago! At the beginning of 1999
we purchased the TISCOR bar code system. We had problems with the data base
that identified one extinguisher is multiple locations. We just got that
corrected! The dolphin scanner LED started to fad so we were placed on the
waiting list for a replacement. We were never notified until our scanner
became non-functional and we had the push the issue. We lost a month worth
of inspections. Their training program was more on the history of TISCOR
than on the proper operation and use. We are now experiencing the scanner
battery dieing in the middle of the inspections and all that data is lost.
I'm not seeing any improved productivity!
Opinions are my own and not that of my University.

-----Original Message-----
From: Vincent Leonard [mailto:[log in to unmask]]
Sent: Thursday, February 24, 2000 11:41 AM
To: [log in to unmask]
Subject: RELIABLE BAR CODING PROGRAM


I have a question I would like to pose to the listserv. This question is
for all of you who have a bar code scanner program for inspecting fire
safety equipment. If you have such a program, which company is the
system with? How long have you had the program, and have you had any
significant problems with the software or hardware?

The reason for this questions is that we are having sigificant problems
with our TISCOR bar coding system. We originally purchased the program
in 95 from then, FMS inc. FMS was bought out by Inovative Tech which was
bought by Perigrine inc. The lot was then gulped up by TISCOR a few
months ago. We have had problems with loosing information our
extinguishers (on two occasions we lost over 200 inspections). We have
also had problems with adding new devices (sprinklers) and having an
indexing malfunction (sprinkler inspections logged under Co2
inspections). We have had to rebuild the data base twice and are
receiving less than satisfactory customer service since Perigrine bought
out the system. We are looking at lost work time in having to re-inspect
systems. Thanks in advance for any information you may have to share.