Hey Chad,

When AVG upgraded from 7.1 to 7.5, we had an issue where we could detect 
a clean 7.5 install, but would fail if the client was upgraded from 7.1 
(see bug ID CSCsl14478).

Its possible we are hitting something like that. I tested AVG 8 (clean 
install) here, so I am pretty sure that will work. I'd like to test out 
the upgrade method to see if that fails, but I am out of the office 
today and not sure if I will get around to it. Can you give the clean 
install a try (ie: uninstall any AVG products from the system, reboot, 
and then install 8.0 fresh) and see if it lets you on?

Thanks,

Nate

Chad Smith wrote:
> I was mis-informed about the AVG working prior to Monday. It seems that the 
> users have recently installed the AV and then tried to access the network; 
> They have not had a sucessful login while having AVG 8.0 installed. We have 
> tested "Installation only" for any AV from any vendor and any version. We 
> have tested with Agent version 4.1.3.1 and 4.1.3.2 and they both don't 
> recognize 8.0 as being an AntiVirus application. 
>
> ___________________
> Chad E Smith
> University of Dayton
>
>
> On Tue, 20 May 2008 17:35:22 -0400, Nathaniel Austin <[log in to unmask]> 
> wrote:
>
>   
>> Hey Chad,
>>
>> AVG 8.0 is supported in version 4.1.3.2 of the agent and only for
>> installation, but it should recognize it correctly.
>>
>> Are you saying that the agent was detecting 8.0 for a while and then
>> stopped yesterday? What does the client AV info say from when it worked?
>>
>> Thanks,
>>
>> Nate
>>
>> Chad Smith wrote:
>>     
>>> We have had users update their AVG AntiVirus to the new version found 
>>>       
> here.
>   
>>> http://free.grisoft.com/ww.download?prd=afe
>>>
>>> It seems that the AntiVirus application is no longer being labeled as a
>>> good App after yesterday. I have had users say the App downloaded new
>>> updates/definitions and then they were not recognized as having AV
>>> installed on their machine.
>>>
>>> Has anyone else come across this issue.
>>>
>>>
>>> Client AV Info
>>>
>>> Product ID: WmiAV
>>> Product Name: AVG Technologies unknown product
>>> Product Version: 8.0
>>> Virus Definition File Version:
>>> Virus Definition File Date:
>>>
>>>
>>> _________________________
>>> Chad E Smith
>>> University of Dayton
>>>
>>>