I have gotten this error time and times again, doing the following have
resolved this problem without the error reoccuring...we are using
4.1.2.0. Also, when I had this error at the beginning, installing
different AV didn't help.
You have to uninstall and manually remove all traces of Cisco Clean
Access and the AV you use.
To remove Clean Access:
-Uninstall using the regular uninstaller
-Do a Windows search for Cisco, Access, Agent, Clean, CCA, and CAA and
remove files and folders as needed (not all findings are Cisco Clean
Access related, use your judgement)
--Do a search for Cisco, Access, Agent, Clean, CCA, and CAA in the
registry and delete (not all findings are Cisco Clean Access related,
use your judgement)
Remove your AV, we use McAfee here on campus, so to remove McAfee:
-Download VSCleanupTool, and MCPR2 from McAfee and run both
applications; best if done in safe mode and reboot.
-Go back in Safemode and search for and delete all traces of McAfee in
all files/folders and the registry.
Now reinstall the AV and Cisco Clean Access...
Hope this help,
Vu
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Brian Beausoleil
Sent: Thursday, September 06, 2007 3:19 PM
To: [log in to unmask]
Subject: McAfee detected but still says AV not installed
So here is another issue I am having...
A student came in with the Agent saying she had no AV installed. Her
scan report said unknown McAfee product. I uninstalled her current
McAfee product, installed our university supplied antivirus product and
receive the same result. Uninstalled that and installed 8.5 Enterprise
with the same results. I then uninstalled the Agent and reinstalled it,
this time it detected and updated the McAfee 8.5 Enterprise and then
allowed her on. She shut her computer down, took it to her room and
gets the following scan report. I am baffled.
Any thoughts?
As I was about to send this, I started getting notified of this
happening on more and more computers. Are we the only one seeing this
issue? We are running 4.1.1.0 of the server and require the 4.1.2.0
Agent.
Thanks.
Brian
User: *lonettim1* Operating System: *Windows XP Media Center
Editon* Agent Version: *4.1.2.0*
System Name: *TOSHIBA-USER* System Domain: *n/a*
System User: *Owner* User Domain: *TOSHIBA-USER*
------------------------------------------------------------------------
1. *Windows Update* (/Optional/)
* Passed Checks:
* Failed Checks:
pc_JTrend_VB2007_Application, Application Check [Tmntsrv.exe
running ]
* Not executed Checks:
* Description:
2. *Antiivirus Software Installed* (/Mandatory/)
* Passed Checks:
* Failed Checks:
* Not executed Checks:
av_inst_ANY_of_TrendMicroAV
av_inst_ANY_of_NortonAV
av_inst_ANY_of_McAfeeAV
* Description:
3. *Antivirus Software Up-to-date* (/Mandatory/)
* Passed Checks:
* Failed Checks:
* Not executed Checks:
av_def_McAfeeAV
av_def_NortonAV
av_def_TrendMicroAV
* Description:
4. *Antivirus Software Running* (/Optional/)
* Passed Checks:
pc_McAfee_Service
* Failed Checks:
pc_McAfee_Application, Application Check [mcvsshld.exe
running ]
pc_Symantec_Norton_App-Corporate, Application Check
[rtvscan.exe running ]
pc_Symantec_Norton_App-9x, Application Check [rtvscn95.exe
running ]
pc_Symantec_Norton_App-Professional, Application Check
[NAVAPSVC.EXE running ]
* Not executed Checks:
scsu_Symantec_Norton_App-Professional
pc_TrendMicro_App
* Description:
------------------------------------------------------------------------
*Client AV Info*
Product ID: McAfeeAV
Product Name: McAfee VirusScan Enterprise
Product Version: 8.5.0.781
Virus Definition File Version: 5113
Virus Definition File Date: 9/5/2007
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