That's very interesting. I could try not starting Avira, though that won't
help if the installation caused the problem. Please let me know if you get
anywhere with this

Regards

Max

> -----Original Message-----
> From: Cisco Clean Access Users and Administrators 
> [mailto:[log in to unmask]] On Behalf Of Mike Diggins
> Sent: 19 September 2007 17:57
> To: [log in to unmask]
> Subject: Re: [CLEANACCESS] Agent crashing
> 
> I'm troubleshooting something similar right now. Windows Vista Home 
> premium running on a Toshiba laptop. Crashes each time I try 
> to start the 
> Agent. I believe it is running the Avira AV software too. It's using 
> English settings though, not Italian. I'm going to have 
> another look later 
> today.
> 
> -Mike
> 
> 
> On Wed, 19 Sep 2007, Caines, Max wrote:
> 
> > I currently have a problem with a Sony laptop running Vista 
> Home Premium in
> > Italian. Every time the agent starts, it crashes, and the 
> event log says the
> > agent caused an access violation (0xc0000005). It's running Avira
> > anti-virus, and Sony's Vaio environment, and that's about 
> all. I've raised a
> > TAC case about this and sent in a debug log, but I wondered 
> if anyone else
> > had seen this behaviour and had any ideas. I would like to 
> give the student
> > a solution. Unfortunately I don't understand much of the 
> Italian, which
> > doesn't help.
> >
> > Max Caines
> > IT Services, University of Wolverhampton
> > Wolverhampton, West Midlands WV1 1SB
> > Tel: 01902 322245 Fax: 01902 322777
> >
> >
> 
> 
>              _________________________________________
> 
> Mike Diggins       			Voice:  905.525.9140 Ext. 27471
> Network Analyst, Enterprise Networks    FAX:    905.528.3773
> University Technology Services 		E-Mail: 
> [log in to unmask]
> McMaster University, Hamilton, Ontario
>