Mark,

Are your users L3? If so, it would have been OK to see this before 4.0.
Also, are your users Agent based or agentless?

Thanks
Prem 

-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Mark Duling
Sent: Monday, April 23, 2007 3:30 PM
To: [log in to unmask]
Subject: Certified devices list blank

We are using CCA 4.0.4 and our certified devices list has been almost
blank for a little while.  The problem began with 3.6.2, and the problem
persists after upgrading to 4.0.4.  Just now I checked it and there was
one user in the list.  Since there was only one user I did a "clear all"
but it still is not functioning properly.  Does anyone know how to
resolve this?

Also, what does it mean when you see failed checks in a CCA agent
report, but the failed checks are listed as successful checks and the
user was granted access?  For example, here is an entry for a Win2000
PC:

Failed Checks:
pc_IE5_01, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Version starts with 5.01]
pc_MDAC_25_SP3, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess\FullInstallVer starts
with 2.53] pc_MDAC_26_All, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess\FullInstallVer starts
with 2.6] pc_HotFix904706_2K, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
2000\SP5\KB904706\Filelist\ exists ]
pc_MDAC_27_SP1, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess\FullInstallVer starts
with 2.71] pc_MDAC_27_SP0, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess\FullInstallVer starts
with 2.70] pc_KB927779_MS07-009_2K_SP4_MDAC_27SP1, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\DataAccess\MDAC27\SP1\KB
927779\Filelist\
exists ]
pc_KB927779_MS07-009_2K_SP4_MDAC_25SP3, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\DataAccess\MDAC25\SP3\KB
927779\Filelist\
exists ]

Thanks,

Mark