It is a Vista computer and installed with Norton antivirus and firewall. I tried to disable Norton with no help. I did not try to remove Norton. The student will come to me again in a few days and I will try some more things. TAC has suggested to disable UAC on Vista. I will try that as well. We have many Norton users and this is the only one having this problem. 



To clarify, the error happens when the agent runs, not during installation. The agent installation has no problem. 



Thank you for all the suggestions! I will give update on this one when I have something new.



Dennis Xu

Network Analyst(CCS)

University of Guelph

5198244120 x 56217



-----Original Message-----

From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Cat Hoffman

Sent: October-16-07 9:09 AM

To: [log in to unmask]

Subject: Re: CCA Error 12029



On your Windows XP computers what antivirus / firewall programs are

installed on them? If it is Norton, have you tried using the Norton

Removal Tool? I've found that sometimes Norton likes to say it's gone

and it really isn't, so that may be a necessary step in the process. 



Also McAfee makes a removal tool as well (which takes a little deeper

digging on their site to find, but is there) which may also help if it

has left behind remnants as well. 



Just my two cents, let me know if that helps or not, 



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Cat Hoffman

Network Infrastructure & Security Engineer

Office of Information Technology

Valparaiso University

1700 Chapel Drive, B13 Kretzmann Hall

Valparaiso, IN, 46383

Phone: (219) 464-6101

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





>>> John Rocchio <[log in to unmask]> 10/15/2007 6:31 PM >>>



>Date:    Fri, 5 Oct 2007 13:55:49 -0700

>From:    "Jackie Cheng (jaccheng)" <[log in to unmask]>

>Subject: Re: CCA Error 12029

>MIME-Version: 1.0

>Content-Type: multipart/alternative; 

>boundary="----_=_NextPart_001_01C80792.1CC675C5"

>

>Dennis,

>

>Here is the response from Chris Cotten on the same issue to the

thread.

>

>I wrestled with one of these for at least an 

>hour before performing the Vista built-in 

>network adapter reset. It appears to have done 

>the trick. Uninstalling Norton’s high quality 

>Internet Security software must have left some 

>bits and pieces behind that were repaired doing 

>the adapter reset. The other issue I noticed on 

>this one was Vista not setting the network 

>“type” – e.g. home, work, public. After the 

>reset Vista was able to maintain my network type selection.

>

>Chris Cotten

>HelpDesk Manager

>Computer and Information Systems

>Seattle Pacific University

>206.281.2435

>



We are seeing a few machines with this error, 

including machines running XP.  Completely 

reinstalling the OS seems to have worked in one 

situation, but I'm hoping for a less drastic solution.







John Rocchio

ResNet Manager

UC Santa Cruz