One of the things we did (I am not sure if it helped or not) was to
create a separate rule for XP SP2. We check for that first then load it
from local resources. If nothing else it saves on some bandwidth.
Martin D. Flagg
Network/Email Administrator
-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Hall, Rand
Sent: Tuesday, September 13, 2005 9:06 AM
To: [log in to unmask]
Subject: Re: Specific Windows Update failures
>Like the similar post said, downloading the specific update
>manually works, but this requires too much time on our part
>to fix, as well as defeats the purpose of our login system.
I suppose that depends on what your purpose is. For us, identifying
broken systems (and keeping them off our network) was why we bought the
product.
Might I suggest changing your self-remediation page to include
directions on how to find and apply the individual hotfix? That way all
you need to do is answer the phone and tell them the Hotfix that CCA's
complaining about...not too much time there.
Again, it goes back to your philosophy. Ours is: "We provide a working
network. You provide a working PC."
Cheers,
Rand
Please STARTsafe and RUNsafe -- www.merrimack.edu/runsafe
--
Rand P. Hall * Director, Network Services / Merrimack College * SunGard
* Collegis
315 Turnpike Street, North Andover MA 01845 * Tel 978-837-5000 * Fax
978-837-5434
[log in to unmask] * www.sungardcollegis.com
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-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Jason Ozaeta
Sent: Monday, September 12, 2005 7:44 PM
To: [log in to unmask]
Subject: Specific Windows Update failures
Has anyone experienced an issue with specific Windows updates with Clean
Access? We've seen a similar topic about a problem like this, and
someone
said it was a problem with Windows Update. The resolution was to just
install the individual update from Microsoft's site. However, we are
experiencing lots of users experiencing the issue. As a result, we've
had
to stretch our tech support staff to the limit, installing individual
updates on each user's computer. This is proving to be a serious issue
on
our side, as the number of users with the problem increases. Has anyone
seen anything about the Windows Update problem?
Specificaly, the Clean Access agent finds a Windows update that is not
on
the system, therefore giving the user temporary access. However, the
user
goes to Windows Update, but Windows Update reports that no critical
updates
are needed. Like the similar post said, downloading the specific update
manually works, but this requires too much time on our part to fix, as
well
as defeats the purpose of our login system.
We're not sure if this is a coincidence, but the users failing this
Windows
Update check are commonly missing the KB873333 hotfix. We've researched
this hotfix to find any compatibility issues, but have not found any.
Does anyone have any other advice or insight to this problem?
Jason Ozaeta
ResNet Student Assistant
Working for Jeff Porter
Cal Poly
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