Cisco is also recommending that we enable the heartbeat timer in order to 
mitigate these issues however it does not appear to be working for us 
since we are Layer 3 In-Band.

Does anyone else have the heartbeat timer working with their Layer 3 setup?

I'm still waiting for Cisco to get back with me as to why the agent is not 
logging off when we restart, logoff or shutdown. I'll keep everyone posted.


Thanks,

-anthony-