Jackie,
Unfortunately the student returned and picked up his computer before I had
a chance to pursue it. I'm going to try and track him down.
-Mike
On Wed, 19 Sep 2007, Jackie Cheng (jaccheng) wrote:
> Do you know which version of Avira AV software is installed? As well as
> the CCA Agent version.
>
> Thanks,
> --Jackie
>
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Mike Diggins
> Sent: Wednesday, September 19, 2007 9:57 AM
> To: [log in to unmask]
> Subject: Re: Agent crashing
>
> I'm troubleshooting something similar right now. Windows Vista Home
> premium running on a Toshiba laptop. Crashes each time I try to start
> the Agent. I believe it is running the Avira AV software too. It's using
> English settings though, not Italian. I'm going to have another look
> later today.
>
> -Mike
>
>
> On Wed, 19 Sep 2007, Caines, Max wrote:
>
>> I currently have a problem with a Sony laptop running Vista Home
>> Premium in Italian. Every time the agent starts, it crashes, and the
>> event log says the agent caused an access violation (0xc0000005). It's
>
>> running Avira anti-virus, and Sony's Vaio environment, and that's
>> about all. I've raised a TAC case about this and sent in a debug log,
>> but I wondered if anyone else had seen this behaviour and had any
>> ideas. I would like to give the student a solution. Unfortunately I
>> don't understand much of the Italian, which doesn't help.
>>
>> Max Caines
>> IT Services, University of Wolverhampton Wolverhampton, West Midlands
>> WV1 1SB
>> Tel: 01902 322245 Fax: 01902 322777
>>
>>
>
>
> _________________________________________
>
> Mike Diggins Voice: 905.525.9140 Ext. 27471
> Network Analyst, Enterprise Networks FAX: 905.528.3773
> University Technology Services E-Mail: [log in to unmask]
> McMaster University, Hamilton, Ontario
>
_________________________________________
Mike Diggins Voice: 905.525.9140 Ext. 27471
Network Analyst, Enterprise Networks FAX: 905.528.3773
University Technology Services E-Mail: [log in to unmask]
McMaster University, Hamilton, Ontario
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