I find installing a really old version like 3.5.x or 3.6.x and upgrading
from that works some of the time.  I had that error once and couldn't
figure
it out but the option I stated here worked for us.  Hope it helps.

Brian

-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Michael Simpson
Sent: Tuesday, March 18, 2008 11:56 AM
To: [log in to unmask]
Subject: Re: CCA Error "Unexpected Error, quitting"

I have seen this on a couple of Vista machines.  Unfortunately I did not
find a solution.  We ended up creating a filter to allow the machine
through without posture assessment.



Michael Simpson
Network Engineer
Utah Valley State College
[log in to unmask]
(801)863-8864

 >>> "Dennis Xu" <[log in to unmask]> 3/18/2008 9:40 AM >>>
We ugraded to CAM/CAS 4.1.3.0 and Agent 4.1.3.1 on February from
4.1.2.1.
Today one return user running Agent 4.1.2.1 connected to the network
and got
prompt to install the new version. He installed 4.1.3.1 and when the
Agent
starts, he got "Unexpected Error, quitting" error. We tried to
uninstall
4.1.3.1 and reinstall 4.1.3.1, it didn't work. We also tried to
uninstall
4.1.3.1 and install 4.1.2.1, it still got the same error. No agent
debug log
generated. The user has administrator privilege and Windows firewall
is
turned off.



Anyone seen this error before?



Dennis Xu

Network Analyst(CCS)

University of Guelph

5198244120 x 56217


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