Here at UCI we clear the list every Monday morning at 8:00. We run In-band. When we first rolled out CCA we cleared it on Sunday AM, but received complaints that there was no one in the office to take trouble calls. Monday morning at 8:00 works very well for us and we receive very few calls. We have been running CCA now for over a year and the second year has been so much better than the first. 
 
Ted Roberge
Interim Director, Information Technology
Student Housing, University of California, Irvine
(949) 824-3868

________________________________

From: Perfigo SecureSmart and CleanMachines Discussion List on behalf of James Moskwa
Sent: Sat 10/14/2006 7:18 AM
To: [log in to unmask]
Subject: General Question on clearing the certified list



This is more like a polling question. 

 

I am interested in finding out how many organizations are clearing the list on a weekly basis and of those that are, are they running in-band, out of band or a combination?

 

The next part of the question is what has the experience been with end user issues during this process (i.e., are the number of helpdesk calls been steady, increasing or decreasing over time?)

 

Regards,

-Jim

 

Jim Moskwa

Manager Networks & Security

Information Technology Department

Johnson & Wales University

8 Abbott Park Place

Providence, RI 02903

Office: 401-598-1556

Fax: 401-598-1329

Email: [log in to unmask] <mailto:[log in to unmask]>