Hello Homer,
Maybe I misread your email, for Vista, only 4.0.4 or 4.0.5 agent will
install. Are we talking about the error below on XP?
Nick
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Homer Manila
Sent: Tuesday, February 13, 2007 11:02 AM
To: [log in to unmask]
Subject: Re: Clean Access Agent 4.0 issue
Is there any update on this one? I actually have a new Vista machine
that is getting the same Error Code upon installation of the agent
(4.1).
--Homer Manila
Network Security Administrator
OIT, American University
202-885-2209
Greg Schaffer wrote:
> Rajesh,
>
> Sorry for the delay in responding but our Help Desk Technician who
> reported the issue was off Thurs and Fri. His response:
>
> The installation was attempted both from "run" and from the hard
drive.
>
> They were all new laptops with windows xp home.
>
> They all had IE 6 w/ sp2.
>
> 2 of them were hp's and one was a dell.
>
> Thanks,
> Greg
>
> Rajesh Nair (rajnair) wrote:
>> Oh... And what is the OS?
>>
>> Thanks,
>> Rajesh.
>> -----Original Message-----
>> From: Perfigo SecureSmart and CleanMachines Discussion List
>> [mailto:[log in to unmask]] On Behalf Of Greg Schaffer
>> Sent: Wednesday, July 12, 2006 2:33 PM
>> To: [log in to unmask]
>> Subject: Clean Access Agent 4.0 issue
>>
>> I received this from our Help Desk today:
>>
>> Since the release of c/a 4.0, I have worked on 3 laptops, all which
was
>> new, 2 fresh out of the box that day, and upon trying to install
clean
>> access, it gives the error:
>>
>> Clean access agent installer is unable to launch installer correctly.
>> Error Code: 4102
>> Please contact Network Administrator
>>
>> The interesting thing is though that the Help Desk technicians
further
>> reported that if they install the 3.5.7 agent first on the laptop and
>> then log into Clean Access, the push to upgrade to 4.0 agent works
fine.
>> I verified that IE 7 was not installed (they all had IE6)
>>
>> Anyone see any similar instances or have any insight into this?
>>
>> Thanks,
>> Greg Schaffer
>> Director, Network Services
>> Middle Tennessee State University
>>
>>
>>
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