All,

Experiencing a strange issue here with my Mac agents (4.1.3.1).  The
agent pops up fine for authentication, and after authenticating, I get
the message "Cisco Clean Access Agent cannot log you into the network."
followed by "The problem was that the login request has no response from
the server.  Please check your network connectivity and make sure you
connect to the right network if you have multiple network cards
connecting to different networks."

The server logs show the user authenticated successfully and was moved
into the proper role and OOB VLAN has changed.  Indeed, if I perform a
DHCP renew on my Mac, I get a new IP address for that new role/VLAN, and
everything works OK.  In the meantime, I dismiss the error message on
the agent, but the agent indicates it is not logged in.

If I try logging into the agent afterwards by clicking the menubar icon
-> login, I get the error "Cisco Clean Access Agent is unable to
retrieve the information of the user page configuration for performing a
login." followed by "Please make sure the network is connected.  If the
problem still exists, please contact your network administrator."

I tried creating a separate login page for MACOSX and MAC_ALL users, but
no changes.  Windows agents work fine.

Any ideas?

--
Dave Stempien, Network Security Engineer
University of Rochester Medical Center
Information Systems Division
(585) 784-2427