Hi Greg:

Our Help Desk solved this problem by completely removing all previous AV
files. The student didn't properly uninstall their AV before installing our
McAfee. Some computers also needed McAfee uninstalled, then a clean install
again.

Ken
 
*****************************************
    Ken Webber        Ph. 902-494-2217
    Networks and Systems
    Dalhousie University
    Halifax, N.S, Canada
    E-mail [log in to unmask]
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> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Greg Avra
> Sent: Wednesday, November 17, 2010 10:10 AM
> To: [log in to unmask]
> Subject: Re: NAC Agent 4.7.2 issues
> 
> I have the same issue with student computers.   We have mandated the 4.7.2
> NAC agent here at Georgia Southern University and we have have several
> cases
> where the Cisco NAC agent will not pop up.    There are no firewalls up.
> In some cases there we had to remove malware,  but even after that it did
> not work.   We have tried unistalling and re-installing the agent and
> still
> getting the same result.
> 
> The 4.1.2 agent will install fine and pops up with no problem.  But after
> it
> promps us to update to 4.7.2,  the agent stops popping up altogether.
> 
> Any suggestions as to what can be done?