What makes you think this is a Cisco problem? 

Cisco isn't trashing all of these DLLs and stuff...


Cheers,
Rand

Please STARTsafe and RUNsafe  -- www.merrimack.edu/runsafe
--
Rand P. Hall * Director, Network Services / Merrimack College * SunGard
* Collegis
315 Turnpike Street, North Andover MA 01845 * Tel 978-837-5000 * Fax
978-837-5434
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-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Greg Schaffer
Sent: Thursday, November 03, 2005 2:30 PM
To: [log in to unmask]
Subject: Microsoft and Cisco

First of all, I am quite glad I stumbled upon this list!  We implemented

CCA this past summer and have seen many of the issues being discussed on

this list.

In reference to a thread from last month, we also had instances related 
to the "902400" Windows Update headache.  I opened a call with Cisco on 
Oct 14th requesting assistance and have essentially gotten no useful 
information, just "CCA supports this update".  I thought we were alone 
in experiencing the problem of some users going to Microsoft's update 
site and running the update tool, reporting everything clean, whereas 
CCA denied access because 902400 was not installed.  In the end, I have 
turned off all Windows update checks excpet for the one to check to see 
if auto update is running.

This has created yet another PR black eye for CCA and honestly I'm about

ready to reevaluate our CCA stance as well.  It's been a couple of 
weeks, and I'm just curious what anyone else has done related to this 
issue if they had the same problem(s).  I considered sending the users 
to a page to manually install this and other updates, but quite frankly 
I don't want to add that extra cumbersome layer to the residents whom 
are already not pleased with CCA's performance.  I'm also very 
disappointed with Cisco's TAC on this.  I understand it may be 
ultimately a Microsoft issue but on the other hand CCA should be able to

work around it.

Thanks,
Greg Schaffer
Director of Network Services
Middle Tennessee State University