For the few Vista users that have had this problem, we have found their
Wired network interface to be disabled, and enabling it seems to correct
the situation. However, my Service Desk has reported that some Acer
notebooks are disabling the wired interface again after a reboot. I
haven't witnessed this first hand yet. Has anyone seen this or have a work
around?
-Mike
On Tue, 9 Sep 2008, Nathaniel Austin wrote:
> Michael,
>
> First off the bug is marked incorrectly internally. It is actually going to
> be fixed in a 4.1.7 release, so you will not have to upgrade your hardware. I
> don't have a release date for 4.1.7, but I expect it soon.
>
> As for the enable L2 strict mode workaround, that only works in situations
> where the agent is attempting a login but fails with access blocked by
> administrator. If the agent can detect any mac addresses (wired nic) this
> will be the behavior you see. If your wireless supplicant disables the wired
> nic, the agent cannot detect any mac addresses and that is why the agent
> never pops up and the login fails.
>
> I apologize for the miscommunication.
>
> Thanks,
>
> Nate
>
>
> Stanclift, Michael wrote:
>> Excuse my original subject, I was crossing topics...
>>
>> Michael Stanclift
>> Network Analyst
>> Rockhurst University
>>
>> http://help.rockhurst.edu
>> (816) 501-4231
>>
>>
>> -----Original Message-----
>> From: Stanclift, Michael Sent: Tuesday, September 09, 2008 9:14 AM
>> To: 'Cisco Clean Access Users and Administrators'
>> Subject: String Error won't be fixed until 4.5 Agent
>>
>> Just got this from our TAC engineer today... has me about ready to throw
>> all my Cisco equipment in the dumpster.
>>
>> Vadim Linev (valinev) [mailto:[log in to unmask]] wrote:
>> It's a knows bug CSCsr87134 "Vista Agent does not detect MAC address of
>> Wireless NICs", but unfortunately it's not yet fixed in publicly
>> available Agent. It will be available in 4.5.
>>
>> In a meantime you can consider using one of workaround options:
>>
>> 1) Stop pushing out 4.1.6 agent and return to 4.1.3.x or prior.
>> 2) Disable "Enable L2 Strict Mode" option.
>>
>> Please let me know how it's working for you.
>>
>> Cheers,
>> Vadim.
>>
>> We can't upgrade to 4.5 without upgrading our hardware, which we are not
>> currently budgeted to do. Excuse my language, but their solution is
>> absolute bullshit. We don't even use "Enable L2 Strict Mode"
>>
>>
>> Michael Stanclift
>> Network Analyst
>> Rockhurst University
>>
>> http://help.rockhurst.edu
>> (816) 501-4231
>>
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