This is the same thing we're seeing. It's not time consuming to reboot the
CAS, but what about when it happens at 4:00am and we're not awake to reboot
the CAS. Last night we had to reboot at 11:00pm. So far we have to reboot
one of our server's at least once a day because of this.
We have a test box in one of the dorms that has Windows XP and nothing else
installed, so at least we can monitor it instead of having to wait for the
flood of emails and calls.
Still waiting for a resolution from Cisco.
Best,
Jason Drake
IT Coordinator, Residential Network Services
University of California, Irvine
(949) 824-9543
http://resnet.uci.edu
-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of WENDY SHIH
Sent: Wednesday, September 14, 2005 11:16 AM
To: [log in to unmask]
Subject: Re: Login grayed out?
Hi,
Somehow today we are seeing a few of the grayed out login. Our office is
in the different vlan than the users. The interesting thing is at least 2
had brought computers to us and they worked just fine in our office. But
when they took it back, the login is greyed out again. They all got
correct ips and can release/renew fine. Rebooted and even try to login
from Safe mode with networking still no use until we rebooted the CAS
server. I hope we don't have to reboot too often. It is just time
consuming to troubleshoot these issues when rebooting CAS will fix it
right away.
Jason Drake
<[log in to unmask]>
Sent by: Perfigo To
SecureSmart and [log in to unmask]
CleanMachines cc
Discussion List
<[log in to unmask] Subject
OHIO.EDU> Re: Login grayed out?
09/13/2005 02:17 PM
Please respond to
Perfigo SecureSmart
and CleanMachines
Discussion List
<[log in to unmask]
OHIO.EDU>
Just to answer any questions, this is what we have tried on the client
side:
1. Verify that is has an IP address assigned by our CAS
2. Reboot the computer
3. Uninstall/Reinstall the agent
4. Disabled any firewall (including XP firewall)
5. Exiting and restarting the agent
We have seen it on student computers running agent 3.5.4, 3.5.5, 3.5.6, and
3.5.7. The only way we have been able to get these computers back online is
by restarting the CAS, but restarting our CAS several times a day is not a
feasible long term solution.
Jason Drake
IT Coordinator, Residential Network Services
University of California, Irvine
(949) 824-9543
http://resnet.uci.edu
-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of nick pistentis
Sent: Tuesday, September 13, 2005 10:34 AM
To: [log in to unmask]
Subject: Re: Login grayed out?
Each time we've seen this, the user's firewall was blocking ccaagent.exe
_____________________________________
Nicholas Pistentis
Manager, Student Technology Services
George Washington University
[log in to unmask]
202.994.6202
Jason Drake wrote:
> Greetings all,
>
> We began rolling out CCA about a month ago and up until the server
upgrade
> to 3.5.5 and agent 3.5.6 everything was running fairly smooth. Starting
> yesterday (after everyone was kicked) when some users attempt to login,
the
> login option is grayed out.
>
> The users are:
> 1. Receiving a valid IP from the CAS
> 2. Able to access our website (which is open to the unauthenticated role)
> 3. Able to ping the CAS
> 4. Redirected to the web login and able to download the agent from the
CAS
>
> We opened a TAC with Cisco and after about 4 hours on the phone, their
> highly technical solution was to reboot the CAS and the CAM which seemed
to
> resolve the issue. Cisco was unable to give us any answers on what is
> causing this, or how to prevent it. We seem to have this problem with at
> least 3 of our 4 CAS. The problem has started up again this morning,
which
> was again resolved by a reboot.
>
> We currently have about 2800 users online, but have received about 100+
> complaints about users not being able to login.
>
> Are any other universities experiencing this? We are very close to
rolling
> back to our old system if we are not able to come up with a timely
> resolution, especially since move-in for our undergrads is on Saturday
> bringing us another 3000+ potentially angry students.
>
> Thanks,
>
> Jason Drake
> IT Coordinator, Residential Network Services
> University of California, Irvine
> (949) 824-9543
> http://resnet.uci.edu
>
>
>
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