CLEANACCESS Archives

September 2007

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Subject:
Re: Agent Startup Issue
From:
Nathaniel Austin <[log in to unmask]>
Reply To:
Cisco Clean Access Users and Administrators <[log in to unmask]>
Date:
Mon, 24 Sep 2007 16:03:32 -0400
Content-Type:
text/plain
Parts/Attachments:
text/plain (29 lines) 
Branden,

Make sure the client does not have AdAware 2007 on it. Check out bug 
CSCsk45258.

Nate

Branden Kirk wrote:
> We are using CAA 4.1.2.1
>
> This appears to be a unique case and I was wondering if anyone has any
> ideas. I have a Vista machine that fails to perform the initial run of CAA
> after a reboot. There are no error messages, just a running process with no
> icon in the system tray. The user must kill the process in task manager and
> re-run the agent for it to appear.
>
> The user said that the agent was working until he upgraded the agent.
>
> We've tried reinstalling the agent, removing the agent from startup and
> running manually, and running disk check.  This is not user specific as we
> also tried creating a new user in the OS.  Other Vista users don't have this
> issue.
>
> Any help would be appreciated.
>
> Branden
>
>

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