Simon,

Thanks for the advice.  Upon an earlier investigation of our problem 
with TAC, we actually noticed one of our CASes not having the managed 
subnets specified for some odd reason, but adding them didn't seem to 
make a bit of difference with our clears/kicks.

I'll try removing/adding them in again during a low-use period before 
our next scheduled clear/kick and see if that works.   Let you know.

Thanks again.

--Homer Manila
Network Security Administrator
OIT, American University
202-885-2209



Simon Bell wrote:
> Yes, I've seen that. I had to delete then readd our managed subnets to
> correct the problem. I've also found that if you change the web admin
> password on one of your CASs, that also generates this problem, along
> with users showing up in VLAN N/A and all 0's for MACs. You can quickly
> delete and recreate the managed VLANS, it typically only causes a blip
> in connectivity.
>
> Simon
>
>   
> From: 	Homer Manila <[log in to unmask]>
> To:	<[log in to unmask]>
> Date: 	11/16/2006 6:16 PM
> Subject: 	Scheduled CDL clear and OUL kick problems
>
> All,
>
> I know this is a shot in the dark, especially since I already have a 
> months-old TAC open, but I was wondering if anyone else is experiencing
>
> what we're experiencing: scheduled Certified Device List clears and 
> Online User List kicks won't clear/kick all our users, just most of 
> them; I will see quite a handful (~100 out of 2.5k) of users still 
> logged-on/online after the supposed clear/kick, until I manually 
> clear/kick them.
>
> --Homer Manila
> Network Security Administrator
> OIT, American University
> 202-885-2209
>
>   
>