Same thing happened to us late Friday.
For us, our student has a Sony Vaio running Windows Vista, and all was
fine with Agent 4.1.2.1. Once he upgraded the agent now the agent will
not start - we just get a pop up that says: "Unexpected error.
Quitting"
We tried to back rev him but then that agent also says the same message.
We uninstalled, rebooted, and then installed 4.1.2.1 but nothing gets
him back to normal. We are new to the NAC - do the agent updates always
cause grief like this?
Anyone have a case # with Cisco on this? I am planning on calling one in
today and the student should be coming by my office around 1:00 pm today
so that I can have his laptop as I talk to TAC. It would be nice if I
can also ask my TAC to look at the other issues.
Thanks
Chris
___________________________________
Chris Healey
Capital University
Office of Information Technology
1 College and Main
Columbus, OH 43209-2394
614-236-6964
Email: [log in to unmask]
___________________________________
All that is valuable in human society depends upon the
opportunity for development accorded the individual.
- Albert Einstein
___________________________________
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Bradley W. Kramer
Sent: Friday, October 12, 2007 2:01 PM
To: [log in to unmask]
Subject: Re: New Agent
We are having similar problems with 4.1.2.2 here, users are getting
about 10 minutes of connectivity followed by 10 minutes of non-
connectivity... We are forcing a back-rev on all of our agents... we
have a significant amount of students having this problem and the
only thing that has changed in ResNet this week is our CCA version.
Please keep us posted, i am convinced it could be spyware or
something conflicting with the agent, however firewall is not the
issue, i could reproduce the problem with no av/firewall installed on
a freshly installed system....
-Brad Kramer
On Oct 12, 2007, at 10:06 AM, Simon Kissler wrote:
> Any chance there's a host firewall that keys in on the application
> binary (incl. version) and isn't letting the new version talk/
> receive network traffic ? I've seen that before where the firewall
> needed to be configured again to allow traffic when the agent
> updated (although haven't seen it for some time).
>
> -S
>
>
> >>> On 10/12/2007 at 8:54 AM, Jeff Stewart <[log in to unmask]>
> wrote:
> Nope, with the old agent it logs in, with the new agent I don't have
> that option.
>
> Osborne, Bruce W. (NS) wrote:
> > Since it is a Sony Vaio, is CCA forcing it into your game console
> role?
> >
> > Check the MAC address in your filters.
> >
> > Bruce Osborne
> > Liberty University
> >
> > -----Original Message-----
> > From: Cisco Clean Access Users and Administrators
> > [mailto:[log in to unmask]] On Behalf Of Jeff Stewart
> > Sent: Friday, October 12, 2007 9:23 AM
> > To: [log in to unmask]
> > Subject: [CLEANACCESS] New Agent
> >
> > Has anyone had any trouble with the latest agent release? I have a
> > machine where agent 4.1.2.1 works fine but as soon as I upgrade to
> > 4.1.2.2 the agent stops working. Looks like the agent is running
> but
> > the login is grayed out. It's a Sony Vaio running Vista.
> >
> > Jeff
> >
> >
>
> --
> Jeff Stewart
>
> Network Engineer
> Network Computing & Support
> Western Kentucky University
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