Seattle Pacific upgraded to 3.3.4 over Christmas break. We are now back
in session and notice some troubling things: the heartbeat timer is not
working; some logged in users don't appear in the on-line users table.
And the new "WARN" vulnerability category forced us to completely
reconfigure our Nessus scan quarantine rules. 

We too have found the new Cisco/Perfigo support regime to be
unresponsive. Sure hope that once the team gets settled in their new
office they remember that a bunch of us paid a pile of money for their
'solution...'

- Gerard Duguay
Seattle Pacific University



-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Cal Frye
Sent: Thursday, January 06, 2005 2:12 PM
To: [log in to unmask]
Subject: Re: OK - what version?

I agree, tech support has been rather unresponsive the last couple of
months.
They even closed an open ticket on me without my approval, I think just
tidying things up before the acquisition. Although I haven't been
beating down their door, I admit. I was going to let the dust settle a
bit before starting that.

For the record, I did the two step update from 3.1.12 to 3.2.something
and then to 3.4.0, patiently following the upgrade notes and readmes
from the web site.
The upgrade process took place without a hitch, database and settings
migrating intact. I kicked all the users out of the tables only after I
updated. I'm mostly trying to find out to where things have moved in the
interface, and I think I liked the old color scheme better ;-(

I'm a little confused at the moment why my online user count seems too
low, and other things like that, but I'm not seeing many real issues.
Perhaps it's just been too short a time. We have a handful of systems
that are caught with an RPC vulnerability that we are having a hard time
fixing, but that's maybe six out of about 150 that have authenticated
since Monday.

--Cal Frye, Network Administrator, Oberlin College
  www.ouuf.org, www.calfrye.com

   "It is immoral to invade a comparatively defenseless country and kill
its people because they have the misfortune to be ruled by a ruthless
dictator who our war strategists speculate might someday be a threat to
us." -- George McGovern.

Hague, Jeff wrote:
> I called Perfigo's support to get some idea of which version to use 
> and was referred to Cisco's support number - they didn't seem to know 
> what Perfigo was but after a few minutes were able to give me another 
> number
> - Perfigo's. I called that number (again) and was told to go to 
> www.cisco.com where a search for Perfigo turns up a few docs about the

> acquisition but no Tech Support info.
> I think Ill just greet every student as they return and check their 
> systems myself...
>
> Jeff
>
> -----Original Message-----
> From: Hague, Jeff
> Sent: Thursday, January 06, 2005 1:12 PM
> To: [log in to unmask]
> Subject: Re: [PERFIGO] OK - what version?
>
> It's a clean install of SmartManager 3.3.4 and SecureSmart 3.3.4. Its 
> not a problem with the secret and its not a communications problem 
> between them - the SmartManager event log just says "10.1.64.50 could 
> not be added to SmartManager (Database error)". I haven't called Tech 
> Support yet because now I'm not sure what version to go with. I just 
> spent the morning downloading the isos for 3.3.3 and now Im wondering 
> which way to jump.
>
> Jeff