We are running the 4.9.1.6 agent and just changed users to use a 4.9.1 server and they are complaining it is much slower that the older server that was running 4.7.2

Not too sure what we can do



-----Original Message-----
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Dan Taube
Sent: Tuesday, August 21, 2012 6:21 PM
To: [log in to unmask]
Subject: Re: Slow login for Windows users

No, it was the 4.9.1.6 update from a 4.9.1.5 agent we had before August.
-----Original Message-----
From: Jeffrey Thullen <[log in to unmask]>
Sender: Cisco Clean Access Users and Administrators  <[log in to unmask]>
Date: Tue, 21 Aug 2012 17:38:54
To: <[log in to unmask]>
Reply-to: Cisco Clean Access Users and Administrators  <[log in to unmask]>
Subject: Re: Slow login for Windows users

What was the update? Is it a newer agent version than 4.9.1.6? If so, is it acessible on CCO?

On Tue, Aug 21, 2012 at 4:59 PM, Dan Taube <[log in to unmask]> wrote:
> TimB - We detected this issue before our start up and did in fact test 
> using the previous 4.8 agent we had and it showed expected authentication times.
>
> However, working with Cisco in a TAC they indicated that there was an 
> update to the 4.9.1.6 agent for resolution so we moved forward. In our 
> lab machines we had authentication times around 20 seconds and posture 
> assessment around another 20 seconds, but as students came onto campus 
> we have had reports of up to several minutes.
>
> Dan
> --
> Dan Taube
> Illinois State University
>
>
> On 8/21/12 1:40 PM, Deborah Hovey Boutchyard (dhovey) wrote:
>>
>> My servers are still 4.8.1 -
>>
>> -----Original Message-----
>> From: Cisco Clean Access Users and Administrators 
>> [mailto:[log in to unmask]] On Behalf Of Byrnes, Timothy A.
>> Sent: Tuesday, August 21, 2012 2:26 PM
>> To: [log in to unmask]
>> Subject: Re: Slow login for Windows users
>>
>> Deb
>>
>> Are your servers on 4.9.x, and you're saying that simply using the 
>> 4.8.3.3 windows agent solved the issue?
>>
>> TimB
>>
>> -----Original Message-----
>> From: Cisco Clean Access Users and Administrators 
>> [mailto:[log in to unmask]] On Behalf Of Deborah Hovey 
>> Boutchyard (dhovey)
>> Sent: Tuesday, August 21, 2012 1:49 PM
>> To: [log in to unmask]
>> Subject: Re: Slow login for Windows users
>>
>> We rolled back the Agent required and that solved the problem for 
>> now-  we rolled to 4.8.3.3 -
>>
>> Deb
>> UMW
>>
>> -----Original Message-----
>> From: Cisco Clean Access Users and Administrators 
>> [mailto:[log in to unmask]] On Behalf Of Bill Blake
>> Sent: Tuesday, August 21, 2012 1:22 PM
>> To: [log in to unmask]
>> Subject: Re: Slow login for Windows users
>>
>> Are you doing a Windows update check?  I have noticed that can cause 
>> long logins such as you are describing.  I would try disabling it and 
>> seeing if it speeds up as a test.
>>
>>
>>
>>
>> -----Original Message-----
>> From: Cisco Clean Access Users and Administrators 
>> [mailto:[log in to unmask]] On Behalf Of Byrnes, Timothy A.
>> Sent: Tuesday, August 21, 2012 1:19 PM
>> To: [log in to unmask]
>> Subject: Re: Slow login for Windows users
>>
>> Any more info on this issue?  I haven't heard any complaints here 
>> (4.8.2), but I need to upgrade for OSX 10.8 support and am curious if 
>> this is limited to 4.9.1 installations.
>>
>> Timothy Byrnes
>> Network Security Engineer
>> Towson University / OTS
>> Desk: 410.704.3813
>> [log in to unmask]
>>
>> -----Original Message-----
>> From: Cisco Clean Access Users and Administrators 
>> [mailto:[log in to unmask]] On Behalf Of Kurt Huenemann
>> Sent: Friday, August 17, 2012 4:47 PM
>> To: [log in to unmask]
>> Subject: Re: Slow login for Windows users
>>
>> I'm told that we're feeling it here too.  FWIW, we're on NAC 4.9.1.
>>
>> Kurt E. Huenemann
>> Assoc. Vice President for Information Resources Heidelberg University
>> 310 East Market Street
>> Tiffin, Ohio 44883
>> 419.448.2351
>> [log in to unmask]
>>
>> Do not ever e-mail your password to anyone.
>> CNIT will never ask for your password in an e-mail.
>>
>>
>>
>> On Fri, Aug 17, 2012 at 2:14 PM, Daniel Albaugh <[log in to unmask]>
>> wrote:
>>>
>>> The last several days our Windows users are complaining of slow NAC 
>>> agent login.  Our Mac users can be logged in through the NAC agent 
>>> in about 15 secs once they enter their name and password and press 
>>> return.  Our Windows users are taking over 70 seconds to get logged 
>>> in when they used to take just 15-20 seconds.  Any one else suddenly 
>>> having this issue?  Last Tuesday was patch Tuesday for Microsoft (I
>>> believe) and maybe there was an update that has affected just our 
>>> Windows users so I'll
>>> have to check into that.   At first I thought it might have something to
>>> do with being part of our
>>> domain but removing a machine from the domain had no effect.  Any 
>>> thoughts are appreciated.