Hi Jackie

I've got the version of Avira from the last CCA report prevous to the
crashes. It's 7.01.00.05. This also confirms that the agent version was
4.1.2.1

Regards

Max 

> -----Original Message-----
> From: Cisco Clean Access Users and Administrators 
> [mailto:[log in to unmask]] On Behalf Of Jackie 
> Cheng (jaccheng)
> Sent: 19 September 2007 21:02
> To: [log in to unmask]
> Subject: Re: [CLEANACCESS] Agent crashing
> 
> Do you know which version of Avira AV software is installed? 
> As well as
> the CCA Agent version.
> 
> Thanks,
> --Jackie 
> 
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Mike Diggins
> Sent: Wednesday, September 19, 2007 9:57 AM
> To: [log in to unmask]
> Subject: Re: Agent crashing
> 
> I'm troubleshooting something similar right now. Windows Vista Home
> premium running on a Toshiba laptop. Crashes each time I try to start
> the Agent. I believe it is running the Avira AV software too. 
> It's using
> English settings though, not Italian. I'm going to have another look
> later today.
> 
> -Mike
> 
> 
> On Wed, 19 Sep 2007, Caines, Max wrote:
> 
> > I currently have a problem with a Sony laptop running Vista Home 
> > Premium in Italian. Every time the agent starts, it 
> crashes, and the 
> > event log says the agent caused an access violation 
> (0xc0000005). It's
> 
> > running Avira anti-virus, and Sony's Vaio environment, and that's 
> > about all. I've raised a TAC case about this and sent in a 
> debug log, 
> > but I wondered if anyone else had seen this behaviour and had any 
> > ideas. I would like to give the student a solution. Unfortunately I 
> > don't understand much of the Italian, which doesn't help.
> >
> > Max Caines
> > IT Services, University of Wolverhampton Wolverhampton, 
> West Midlands 
> > WV1 1SB
> > Tel: 01902 322245 Fax: 01902 322777
> >
> >
> 
> 
>              _________________________________________
> 
> Mike Diggins       			Voice:  905.525.9140 Ext. 27471
> Network Analyst, Enterprise Networks    FAX:    905.528.3773
> University Technology Services 		E-Mail: 
> [log in to unmask]
> McMaster University, Hamilton, Ontario
>