We just forced an upgrade of the CCA agent this morning to 4.1.3.2, and 
began getting a few complaints from our users about not being able to 
log in despite having very much up-to-date definitions of Symantec 
AntiVirus.  Turns out that the new agent was now seeing a "Norton 
Security Scan," with differing product version #s and defs 
versions(sometimes none).  A quick google found that this product was 
bundled with Google Pack a little over a month ago, and would explain 
how the product got onto our clients' machines without our knowledge.  
Apparently, the new agent is seeing Norton Security Scan instead of our 
standard, tested, supported SAV bundle.  Removal of NSS fixes the 
problem and allows the user onto the network.

Question: how is CCA seeing this product if it isn't even in the 
supported list of AV?

-- 
--Homer Manila
Information Security Administrator
Information Technology, American University
202-885-2209