I have not tested this yet but I believe the new Microsoft Antispyware app
asks you to block access when a new piece of software attempts a connection
to the Internet. Maybe that is the problem you are encountering.
Just a though.
---------------------------------------
Brian Beausoleil
Network Services
Southern CT State University
[log in to unmask]
(203) 392-6109
-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Matt Moore
Sent: Wednesday, September 14, 2005 12:26 AM
To: [log in to unmask]
Subject: Re: Login grayed out?[Scanned]
We have seen some issues with a file sharing software called PassAlong
once we removed it and rebooted the problems disappeared. Some of these
machines also exhibited an APIPA address and were not able to pull a
DHCP. Also fixed by the uninstall.
Matt Moore
Systems Administrator
Dakota Wesleyan University
605-995-2187
-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Brad Kramer
Sent: Tuesday, September 13, 2005 5:29 PM
To: [log in to unmask]
Subject: Re: Login grayed out?[Scanned]
Try running the TCP/IP Winsock fix... That has fixed most/all of the
problems that we have had in which these typical steps don't work....
http://www.snapfiles.com/get/winsockxpfix.html
Also I hate to have to say this, but Norton's firewall has been too
restrictive and there have been some cases where it had to be removed
before
a user was able to get on the network.
Just an FYI; We also had some 9x machines that were having the greyed
out
login button... Uninstalled TCP/IP (all instances) rebooted,
re-installed
TCP/IP rebooted, and they worked fine...
Let me know if any of that stuff works.
-Brad Kramer
On 9/13/05 2:17 PM, "Jason Drake" <[log in to unmask]> wrote:
> Just to answer any questions, this is what we have tried on the client
side:
> 1. Verify that is has an IP address assigned by our CAS
> 2. Reboot the computer
> 3. Uninstall/Reinstall the agent
> 4. Disabled any firewall (including XP firewall)
> 5. Exiting and restarting the agent
>
> We have seen it on student computers running agent 3.5.4, 3.5.5,
3.5.6, and
> 3.5.7. The only way we have been able to get these computers back
online is
> by restarting the CAS, but restarting our CAS several times a day is
not a
> feasible long term solution.
>
> Jason Drake
> IT Coordinator, Residential Network Services
> University of California, Irvine
> (949) 824-9543
> http://resnet.uci.edu
>
> -----Original Message-----
> From: Perfigo SecureSmart and CleanMachines Discussion List
> [mailto:[log in to unmask]] On Behalf Of nick pistentis
> Sent: Tuesday, September 13, 2005 10:34 AM
> To: [log in to unmask]
> Subject: Re: Login grayed out?
>
> Each time we've seen this, the user's firewall was blocking
ccaagent.exe
> _____________________________________
> Nicholas Pistentis
> Manager, Student Technology Services
> George Washington University
> [log in to unmask]
> 202.994.6202
>
> Jason Drake wrote:
>> Greetings all,
>>
>> We began rolling out CCA about a month ago and up until the server
upgrade
>> to 3.5.5 and agent 3.5.6 everything was running fairly smooth.
Starting
>> yesterday (after everyone was kicked) when some users attempt to
login,
> the
>> login option is grayed out.
>>
>> The users are:
>> 1. Receiving a valid IP from the CAS
>> 2. Able to access our website (which is open to the unauthenticated
role)
>> 3. Able to ping the CAS
>> 4. Redirected to the web login and able to download the agent from
the CAS
>>
>> We opened a TAC with Cisco and after about 4 hours on the phone,
their
>> highly technical solution was to reboot the CAS and the CAM which
seemed
> to
>> resolve the issue. Cisco was unable to give us any answers on what is
>> causing this, or how to prevent it. We seem to have this problem with
at
>> least 3 of our 4 CAS. The problem has started up again this morning,
which
>> was again resolved by a reboot.
>>
>> We currently have about 2800 users online, but have received about
100+
>> complaints about users not being able to login.
>>
>> Are any other universities experiencing this? We are very close to
rolling
>> back to our old system if we are not able to come up with a timely
>> resolution, especially since move-in for our undergrads is on
Saturday
>> bringing us another 3000+ potentially angry students.
>>
>> Thanks,
>>
>> Jason Drake
>> IT Coordinator, Residential Network Services
>> University of California, Irvine
>> (949) 824-9543
>> http://resnet.uci.edu
>>
>>
>>
-------------
Bradley W. Kramer
Network/Telecom Intern.
Ashland University
(419) 289-5630
[log in to unmask]
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