57 companies share lessons learned
1997 BENCHMARKING STUDY IS AVAILABLE - executive summary free
 
ProSci is delighted to announce the completion of the 1997 Benchmarking
Study on Best Practices for Business Process Design
Teams. Fifty seven companies from 26 countries participated in the
study, and share their experiences and lessons-learned. Topics covered
in the study report include:
 
7 methodologies and design approaches
7 tools companies used during their process
7 effective change management techniques
7 communication tools used by companies
7 most important steps in the process
7 role of top management
7 role of consultants
7 benefits and results
7 lessons learned from their project experiences, including:
          must do
          must not do
          would do differently
          greatest obstacles
 
The Executive Summary is available at no charge. Please email your
postal address to Linda Hope at [log in to unmask]  or visit
http://www.prosci.com to find the executive summary online.
 
Linda Hope
ProSci
Customer Service Manager