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May 1996

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Subject:
Re: INQUIRY - Standards for Customer-Oriented Internal Providers
From:
Nigel A Wyse <[log in to unmask]>
Reply To:
University Management Development discussions <[log in to unmask]>
Date:
Wed, 15 May 1996 08:08:00 EST
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Suggest you ask your customers what they want, rather than asking what
other service providers provide,
 
Refer Zeithaml, Parasuraman & Berry's SERVQUAL methodology about seeking
what customers want rather than what youy are prepared to provide.
 
It works, we've tried it!!!.
 
Nigel Wyse
Box 1354
Palmerston North
NEWC ZEALAND
(America's cup is ours forever)
 
Nigel Wyse
P O Box 1354, Palmerston North, NEW ZEALAND

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