At 01:35 PM 1/25/01 -0500, you wrote:

>What kind of communication system(s) do you have in time of emergency?
>For example, how does an institution's campus police or campus security
>contact a department (Housekeeping or Maintenance) for assistance with a
>flood, light outage, fire alarm system malfunction, elevator problem,
>broken window, malfunctioning automatic door, lock problem, etc.

Yale University has a 24 hr call center for Physical Plant operations which
has two way radio communications with supervisors and physical plant
personnel during normal business hours. Further, all physical plant
personnel (excluding dining hall and custodial staff, just supervisors
carry them) carry alpha numeric pagers for 24 hour response from home.

Also, Yale University Police has a 24 hour dispatch which has two way radio
communications with Officers for police operations. This is a business
frequency. The University emergency number rings to them as do all of the
campus "Emergency" phones. The university Police do carry Nextels for non
emergency use.

Last but not least, Yale University Security has a 24 hour dispatch for
burglar and fire alarm monitoring. They are responsible for calling the
fire department on all fire alarms and University Police on all burglar
alarms. University Security Officers also do lock-outs for the entire
University.

>We at Ramapo College are looking at "Nextel" a cell phone --
>walkie/talkie device and pager (I believe that's the level of options)
>-- so that we can "marshall the troops" -- including senior
>administrators, housing officials, etc., in time of crisis that would
>warrant a quick response.
We have also looked at going to Nextels for non emergency use, but since we
have already invested heavily on our own radio systems, and the fact that
for life safety we do not want to depend on the performance of equipment
that we do not have control over, we haven't bought any.

>How do you go about contacting people who can either fix the problem or
>make a decision about it?

We have a night time supervisor who makes these decisions and a call list
of home phone numbers/pager numbers.


>Who is contacted if you must make a statement to the media as a result
>of the crisis?
Our Department of Public Relations, Univerity Secretary, Fire Marshal, or
Chief of Police.


Michael Fox
Dep. Fire Inspector
Yale University
Office of the Fire Marshal
314 Prospect Street
New Haven, CT 06515
voice: 203-432-9924
fax: 203-432-8937
email: [log in to unmask]