At 10:13 AM 05/19/2000 -0400, you wrote:
>        OAIRP Folks,
>
>        I need to find out what other institutions are doing, and what
>instruments are being used, to assess their "customer base," such as local
>community, internal constituencies, students, etc. In an effort to see how
>we are doing, and to make ourselves aware of areas that might need
>improvement, we are seeking a way of measuring "satisfaction" with the
>services offered (not only by students, but even between offices), and also
>how external and internal constituencies view the institution.
>
>        Do any of you have a program or policy in place where such
>instruments are used? Is it possible to obtain the instrument?
>
>        Thanks!
>
>      Kimberly A. Lata, Institutional Research Analyst
>      Shawnee State University
>      940 Second Street
>      Portsmouth, OH 45662
>      Phone: (740) 355-2450
>      Fax: (740) 355-2593
>      Email: [log in to unmask]



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Kimberly,

        We administer SSI every three years.

Will

William Bulger
126 Lowry Hall
Kent State University
Kent, Oh  44242
Phone 330-672-7901
Fax 330-672-3828