Thank you

"Marich, Fred" wrote:

> We here at Stark State College are using the ACT Student Satisfaction
> Opinion Survey.
> We use it every 3 years and have used it 5 times to date. It's an outside
> reliable
> validated instrument. We use the same survey the same way each time. The
> 43+1 question
> survey provides us with much needed data and now after 5 times we have good
> trend lines.
>
> -----Original Message-----
> From: Kimberly Lata [mailto:[log in to unmask]]
> Sent: Friday, May 19, 2000 10:14 AM
> To: [log in to unmask]
> Subject: Quality Improvement programs, etc.
>
>         OAIRP Folks,
>
>         I need to find out what other institutions are doing, and what
> instruments are being used, to assess their "customer base," such as local
> community, internal constituencies, students, etc. In an effort to see how
> we are doing, and to make ourselves aware of areas that might need
> improvement, we are seeking a way of measuring "satisfaction" with the
> services offered (not only by students, but even between offices), and also
> how external and internal constituencies view the institution.
>
>         Do any of you have a program or policy in place where such
> instruments are used? Is it possible to obtain the instrument?
>
>         Thanks!
>
>       Kimberly A. Lata, Institutional Research Analyst
>       Shawnee State University
>       940 Second Street
>       Portsmouth, OH 45662
>       Phone: (740) 355-2450
>       Fax: (740) 355-2593
>       Email: [log in to unmask]