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February 2001

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Subject:
More on United Air Lines
From:
Kenneth Schneyer <[log in to unmask]>
Reply To:
Academy of Legal Studies in Business (ALSB) Talk
Date:
Tue, 20 Feb 2001 09:30:57 -0500
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Yesterday UAL reversed its earlier decision and decided to honor the 143
reservations made at the mistaken prices.

The company maintains that it believes it's on "solid legal ground" but says
it's doing this as a "customer satisfaction issue."

Myself, I think UAL's legal position would've been pretty shaky.

Here are two links to the relevant news articles.

Ken


http://news.cnet.com/news/0-1007-200-4868458.html
http://www0.mercurycenter.com/svtech/news/breaking/merc/docs/066884.htm

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