I agree, tech support has been rather unresponsive the last couple of months.
They even closed an open ticket on me without my approval, I think just tidying
things up before the acquisition. Although I haven't been beating down their
door, I admit. I was going to let the dust settle a bit before starting that.

For the record, I did the two step update from 3.1.12 to 3.2.something and then
to 3.4.0, patiently following the upgrade notes and readmes from the web site.
The upgrade process took place without a hitch, database and settings migrating
intact. I kicked all the users out of the tables only after I updated. I'm
mostly trying to find out to where things have moved in the interface, and I
think I liked the old color scheme better ;-(

I'm a little confused at the moment why my online user count seems too low, and
other things like that, but I'm not seeing many real issues. Perhaps it's just
been too short a time. We have a handful of systems that are caught with an RPC
vulnerability that we are having a hard time fixing, but that's maybe six out of
about 150 that have authenticated since Monday.

--Cal Frye, Network Administrator, Oberlin College
  www.ouuf.org, www.calfrye.com

   "It is immoral to invade a comparatively defenseless country and kill its
people because they have the misfortune to be ruled by a ruthless dictator who
our war strategists speculate might someday be a threat to us." -- George McGovern.

Hague, Jeff wrote:
> I called Perfigo's support to get some idea of which version to use and
> was referred to Cisco's support number - they didn't seem to know what
> Perfigo was but after a few minutes were able to give me another number
> - Perfigo's. I called that number (again) and was told to go to
> www.cisco.com where a search for Perfigo turns up a few docs about the
> acquisition but no Tech Support info.
> I think Ill just greet every student as they return and check their
> systems myself...
>
> Jeff
>
> -----Original Message-----
> From: Hague, Jeff
> Sent: Thursday, January 06, 2005 1:12 PM
> To: [log in to unmask]
> Subject: Re: [PERFIGO] OK - what version?
>
> It's a clean install of SmartManager 3.3.4 and SecureSmart 3.3.4. Its
> not a problem with the secret and its not a communications problem
> between them - the SmartManager event log just says "10.1.64.50 could
> not be added to SmartManager (Database error)". I haven't called Tech
> Support yet because now I'm not sure what version to go with. I just
> spent the morning downloading the isos for 3.3.3 and now Im wondering
> which way to jump.
>
> Jeff