What version of CAS are you running?
> -----Original Message-----
> From: Perfigo SecureSmart and CleanMachines Discussion List
> [mailto:[log in to unmask]] On Behalf Of WENDY SHIH
> Sent: Wednesday, September 14, 2005 2:16 PM
> To: [log in to unmask]
> Subject: Re: Login grayed out?
>
> Hi,
> Somehow today we are seeing a few of the grayed out login.
> Our office is
> in the different vlan than the users. The interesting thing
> is at least 2
> had brought computers to us and they worked just fine in our
> office. But
> when they took it back, the login is greyed out again. They
> all got correct ips and can release/renew fine. Rebooted and
> even try to login from Safe mode with networking still no use
> until we rebooted the CAS
> server. I hope we don't have to reboot too often. It is
> just time
> consuming to troubleshoot these issues when rebooting CAS
> will fix it right away.
>
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> Jason Drake
>
> <[log in to unmask]>
>
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> Subject
> OHIO.EDU> Re: Login grayed
> out?
>
>
>
>
> 09/13/2005 02:17 PM
>
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>
> Please respond to
>
> Perfigo SecureSmart
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> and CleanMachines
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> Discussion List
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> <[log in to unmask]
>
> OHIO.EDU>
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> Just to answer any questions, this is what we have tried on the client
> side:
> 1. Verify that is has an IP address assigned by our CAS 2.
> Reboot the computer 3. Uninstall/Reinstall the agent 4.
> Disabled any firewall (including XP firewall) 5. Exiting and
> restarting the agent
>
> We have seen it on student computers running agent 3.5.4,
> 3.5.5, 3.5.6, and 3.5.7. The only way we have been able to
> get these computers back online is by restarting the CAS, but
> restarting our CAS several times a day is not a feasible long
> term solution.
>
> Jason Drake
> IT Coordinator, Residential Network Services University of
> California, Irvine
> (949) 824-9543
> http://resnet.uci.edu
>
> -----Original Message-----
> From: Perfigo SecureSmart and CleanMachines Discussion List
> [mailto:[log in to unmask]] On Behalf Of nick pistentis
> Sent: Tuesday, September 13, 2005 10:34 AM
> To: [log in to unmask]
> Subject: Re: Login grayed out?
>
> Each time we've seen this, the user's firewall was blocking
> ccaagent.exe _____________________________________
> Nicholas Pistentis
> Manager, Student Technology Services
> George Washington University
> [log in to unmask]
> 202.994.6202
>
> Jason Drake wrote:
> > Greetings all,
> >
> > We began rolling out CCA about a month ago and up until the server
> upgrade
> > to 3.5.5 and agent 3.5.6 everything was running fairly smooth.
> > Starting yesterday (after everyone was kicked) when some
> users attempt
> > to login,
> the
> > login option is grayed out.
> >
> > The users are:
> > 1. Receiving a valid IP from the CAS
> > 2. Able to access our website (which is open to the unauthenticated
> > role) 3. Able to ping the CAS 4. Redirected to the web
> login and able
> > to download the agent from the
> CAS
> >
> > We opened a TAC with Cisco and after about 4 hours on the
> phone, their
> > highly technical solution was to reboot the CAS and the CAM which
> > seemed
> to
> > resolve the issue. Cisco was unable to give us any answers
> on what is
> > causing this, or how to prevent it. We seem to have this
> problem with
> > at least 3 of our 4 CAS. The problem has started up again this
> > morning,
> which
> > was again resolved by a reboot.
> >
> > We currently have about 2800 users online, but have received about
> > 100+ complaints about users not being able to login.
> >
> > Are any other universities experiencing this? We are very close to
> rolling
> > back to our old system if we are not able to come up with a timely
> > resolution, especially since move-in for our undergrads is
> on Saturday
> > bringing us another 3000+ potentially angry students.
> >
> > Thanks,
> >
> > Jason Drake
> > IT Coordinator, Residential Network Services University of
> California,
> > Irvine
> > (949) 824-9543
> > http://resnet.uci.edu
> >
> >
> >
>
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