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Date: | Thu, 3 Nov 2005 13:29:36 -0600 |
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First of all, I am quite glad I stumbled upon this list! We implemented
CCA this past summer and have seen many of the issues being discussed on
this list.
In reference to a thread from last month, we also had instances related
to the "902400" Windows Update headache. I opened a call with Cisco on
Oct 14th requesting assistance and have essentially gotten no useful
information, just "CCA supports this update". I thought we were alone
in experiencing the problem of some users going to Microsoft's update
site and running the update tool, reporting everything clean, whereas
CCA denied access because 902400 was not installed. In the end, I have
turned off all Windows update checks excpet for the one to check to see
if auto update is running.
This has created yet another PR black eye for CCA and honestly I'm about
ready to reevaluate our CCA stance as well. It's been a couple of
weeks, and I'm just curious what anyone else has done related to this
issue if they had the same problem(s). I considered sending the users
to a page to manually install this and other updates, but quite frankly
I don't want to add that extra cumbersome layer to the residents whom
are already not pleased with CCA's performance. I'm also very
disappointed with Cisco's TAC on this. I understand it may be
ultimately a Microsoft issue but on the other hand CCA should be able to
work around it.
Thanks,
Greg Schaffer
Director of Network Services
Middle Tennessee State University
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