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ARCHIVES  April 2006, Week 4

ARCHIVES April 2006, Week 4

Subject:

Re: Users v. Records, was RE: NARA was Re: Request for off list responses on research card policies

From:

"[log in to unmask]" <[log in to unmask]>

Reply-To:

[log in to unmask]

Date:

Fri, 28 Apr 2006 12:26:01 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (214 lines)

What is the law on this issue? In a general sense, government records belong to the people of the United States. Free access to these records are (ideally) a part of the government's accountability to the people.  Access serves as a check on the use/abuse of power.  Of course, national security enters into this (hence the current debates), so there is "wiggle room" in terms of access.  

-----Original Message-----
>From: [log in to unmask]
>Sent: Apr 28, 2006 12:13 PM
>To: [log in to unmask]
>Subject: Re: Users v. Records, was RE: NARA was Re: Request for off list responses on research card policies
>
>Interesting question, Russell.  I'm glad to hear you all discussed the 
>researcher thread yesterday.
>
>I'd say it isn't necessarily an "either or."  Nor is it necesarily a 
>question of how NARA weights matters related to records as opposed to 
>patron services.  I think NARA could and should improve its policies.  
>But there are going to be some monetary limits.  It simply doesn't have 
>the money to spend as much on records or on patron services as it would 
>like.  Both sides are going to be shortchanged to some degree.  All the 
>more reason to think through policies more carefully.
>
>1.  RESTRICTON:
>
>Some restriction of records is unavoidable and necessarily.  However, 
>researchers have to have faith in the process.  NARA is supposed to 
>keep that in mind.  External agents may or may not be mindful of that.  
>I noticed in the Weinstein/Leonard briefing on Wednesday that NARA 
>asserted a need to improve resolution of disputes between NARA and 
>agencies as to what to release or restrict.  I'm glad they noted that.  
>How well that will play out, I don't know.  As I keep saying, people 
>can be the strongest or weakest link, there's no way to guarantee that 
>problems won't occur.  Hence the need for people to keep a close eye on 
>things -- including people in SAA.  We shouldn't just sit back after 
>the Wednesday briefing and say, ok, that's taken care of.  It's jut the 
>start and no one knows how it will play out.
>
>Users come in to the picture when a person or governmental entity 
>unnecessarily misleads or deceives them.  (I'm not talking about secret 
>stuff discussed in agency records, I'm talking simply about what you 
>tell researchers about what is being done in handling records.)  The 
>external players who create the records may focus so narrowly on their 
>own interests that they can lose sight of NARA's institutional need to 
>maintain credibility with all stakeholders. Perhaps some of those 
>players become so accustomed to wielding power, they become blinded to 
>the fact that members of the public, while seemingly weak in terms of 
>clout, still deserve to be treated with respect and honor.
>
>2.  PATRON SERVICES--SETTING POLICY AND EXPLAINING RULES:
>
>Anyone who has dealt with pushy or aggressive researchers (the 
>Frenchwoman and the map!!) know that you need to  have rules and 
>regulations in place to protect the records, preserve security and a 
>maintain a reasonable amount of order.  Hey, I may have griped 
>yesterday, but my gripe in the research room was centered on "ya gotta 
>let people know before they take time to come in here."  Not, "bend the 
>rules for me."
>
>The problem lies in that fact that the people enforcing those rules 
>usually do not set the policy.  As I found yesterday, they say what 
>they are told to say, usually without a mitigating comment, such as, 
>"yeah, I know it's hard to understand and I appreciate why it is 
>inconvenient, but that's the  policy.  Here's the underlying reason 
>blah blah blah."  They deal with lots and lots of researchers, running 
>them through the i.d. process.  Researchers have varying degrees of 
>reasonableness, and I would guess staff mostly find  it easiest to give 
>rote responses which come down to "you can't do that."
>
>The biggest problem lies in the fact that the people who set the 
>policies may not always avail themselves of chances to see how that 
>plays out down in the trenches.  I doubt Allen Weinstein would look at 
>an i.d. that expired the next day and tell me, "I can't renew that 
>today.  You need to come back tomorrow," as I was told.  But I could be 
>wrong, LOL.  I do think a lot of researcher issues deserve a closer 
>look from higher level management.
>
>3.  PATRON SERVICES--QUALITY OF SERVICE:
>
>Not all the problems are due to poorly thought out policies.  NARA also 
>currently is facing a huge "brain drain" due to demographics.   Some  
>of the people I've talked to believe that the golden days of researcher 
>service, such as they were, peaked some time ago and now are waning.  
>Many specialist types, historian-archivists with deep contextual 
>knowledge, are retiring or about to retire.  I know one such person.  
>When that person retires, there will be no one left who could do that 
>job.  There simply will be a huge knowledge gap in that field within 
>NARA.  Sometime within the last 5 or 10 years, I heard of a comment 
>within NARA, "The newer researchers won't realize the quality of 
>reference service has changed.  They won't have experienced the best 
>days and won't know what they are missing."
>
>Many federal agencies and think thanks have grappled with the brain 
>drain and the decline in the number of people willing to take 
>government jobs.  Think Paul Volcker and the commissions he has headed, 
>for example.  Also check out what the Partnership for Public Service 
>says about the brain drain at 
>http://www.ourpublicservice.org/research/research_list_all.htm .  "The 
>coming wave of baby boomer retirements, combined with other turnover, 
>threatens to dramatically diminish the federal government's 
>effectiveness in meeting urgent public needs."  NARA is not immune to 
>this.
>
>Then there is the question of money.  Most civil agencies face very 
>tight budgets nowadays.  Much of an agency's budget usually goes into 
>pay/compensation/benefits for employees.  You can't expect good quality 
>employees to work for peanuts, they'll pick up and leave for greener 
>pastures.  So compensation has to be resonable and market based.  What 
>is left over to spend on mission must be carefully apportioned.  
>Researchers are clamoring for digitization of paper records.  That 
>takes money.  This is less a problem for libraries than it is for 
>archives, most people still are used to reading hard copy books.  For 
>every dollar a Federal manager decides to spend, he has to decide what 
>other project he should take away from.  These are our tax dollars at 
>work and I think civil agency budgets will remain tight for the 
>forseeable future.
>
>All in all, NARA faces huge challenges,  not just in how to handle 
>government secrecy, accountability, etc., but even in mundane areas 
>such as resources.  All the more reason for it to think through and 
>communicate its policies better than it has, at least with issues such 
>as researcher cards.
>
>That's my take on the  matter, for what it's worth!
>
>Maarja
>
>
>
>-----Original Message-----
>From: Russell D. James <[log in to unmask]>
>To: [log in to unmask]
>Sent: Fri, 28 Apr 2006 10:15:48 -0500
>Subject: Users v. Records, was RE: NARA was Re: Request for off list 
>responses on research card policies
>
>I want to delve further into this topic.....
>
>I am a library student on the archives/RM track at Louisiana State
>University.  I am part of an informal book club of library students and 
>we
>actually discussed this thread last night.  I made the following 
>observation
>and am interested in how you all feel:
>
>As far as I know the primary mission of NARA is to collect, maintain,
>protect, and preserve the official records of the business of 
>government of
>the United States.  If that is the case, then the records seem to have
>primacy in fulfilling the mission of NARA.
>
>If NARA denies access to some records or has rules that are unusually 
>harsh
>on users of NARA facilities, then does that mean that NARA has a mission
>that puts records before users?  Is this right or wrong?
>
>The impetus for this was a discussion in our book group of an essay 
>talking
>about librarians (and presumably archivists) placing more importance on 
>user
>services than on other things (such as records protection).  Members of 
>our
>book club have seen in some places where access to the services and 
>records
>is more important than anything else.  We discussed how this seems a bit
>lop-sided.
>
>
>Russell D. James, M.A.
>MLIS student
>Louisiana State University
>[log in to unmask]
>
>Professional portfolio http://www.geocities.com/russelldjames
>
>
>
>A posting from the Archives & Archivists LISTSERV List sponsored by the 
>Society
>of American Archivists, www.archivists.org.
>For the terms of participation, please refer to 
>http://www.archivists.org/listservs/arch_listserv_terms.asp.
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>Problems?  Send e-mail to Robert F Schmidt <[log in to unmask]>
>
>A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org.
>For the terms of participation, please refer to http://www.archivists.org/listservs/arch_listserv_terms.asp.
>
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A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org.
For the terms of participation, please refer to http://www.archivists.org/listservs/arch_listserv_terms.asp.

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