Nick,

Really?  Because, I am running a machine on Vista Home Basic, and it 
installed it fine, and the agent always logs in ok for me.  Also, we 
have a handful, maybe like 16 users, of Vista currently, and only one 
reported issue so far with installing agent 4.1.0.0 (receiving said 
error below).

--Homer Manila
Network Security Administrator
OIT, American University
202-885-2209



Nick Chong (nchong) wrote:
> Hello Homer, 
>
> Maybe I misread your email, for Vista, only 4.0.4 or 4.0.5 agent will
> install. Are we talking about the error below on XP? 
>
> Nick
>
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Homer Manila
> Sent: Tuesday, February 13, 2007 11:02 AM
> To: [log in to unmask]
> Subject: Re: Clean Access Agent 4.0 issue
>
> Is there any update on this one?  I actually have a new Vista machine 
> that is getting the same Error Code upon installation of the agent
> (4.1). 
>
> --Homer Manila
> Network Security Administrator
> OIT, American University
> 202-885-2209
>
>
>
> Greg Schaffer wrote:
>   
>> Rajesh,
>>
>> Sorry for the delay in responding but our Help Desk Technician who 
>> reported the issue was off Thurs and Fri.  His response:
>>
>> The installation was attempted both from "run" and from the hard
>>     
> drive.
>   
>> They were all new laptops with windows xp home.
>>
>> They all had IE 6 w/ sp2.
>>
>> 2 of them were hp's and one was a dell.
>>
>> Thanks,
>> Greg
>>
>> Rajesh Nair (rajnair) wrote:
>>     
>>> Oh... And what is the OS?
>>>
>>> Thanks,
>>> Rajesh.
>>> -----Original Message-----
>>> From: Perfigo SecureSmart and CleanMachines Discussion List
>>> [mailto:[log in to unmask]] On Behalf Of Greg Schaffer
>>> Sent: Wednesday, July 12, 2006 2:33 PM
>>> To: [log in to unmask]
>>> Subject: Clean Access Agent 4.0 issue
>>>
>>> I received this from our Help Desk today:
>>>
>>> Since the release of c/a 4.0, I have worked on 3 laptops, all which
>>>       
> was
>   
>>> new, 2 fresh out of the box that day, and upon trying to install
>>>       
> clean
>   
>>> access, it gives the error:
>>>
>>> Clean access agent installer is unable to launch installer correctly.
>>> Error Code: 4102
>>> Please contact Network Administrator
>>>
>>> The interesting thing is though that the Help Desk technicians
>>>       
> further
>   
>>> reported that if they install the 3.5.7 agent first on the laptop and
>>> then log into Clean Access, the push to upgrade to 4.0 agent works
>>>       
> fine.
>   
>>> I verified that IE 7 was not installed (they all had IE6)
>>>
>>> Anyone see any similar instances or have any insight into this?
>>>
>>> Thanks,
>>> Greg Schaffer
>>> Director, Network Services
>>> Middle Tennessee State University
>>>
>>>
>>>   
>>>