Hi Jim,

Can you grab the event logs from the agent and send it over?
http://www.cisco.com/en/US/products/ps6128/prod_release_note09186a008070
866a.html#wp45622

Thanks
Prem 

-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Jim McNabb
Sent: Friday, April 06, 2007 2:40 PM
To: [log in to unmask]
Subject: CCA Windows XP Media Center Edition Problems

We're running CCA 4.0.4 servers with CCA agent 4.0.4.

We just started noticing a problem with all student Windows XP Media
Center Edition systems not passing the Windows update requirement.  But,
when you do a Windows Update on them it says no updates are required.

The CCA agent report for the XP MCE systems is unusual too, it isn't
listing the specific Windows fixes anymore. It looks like the following:

----------
1.  Windows Updates are Required (Mandatory)

     * Passed Checks:
     * Failed Checks:
     * Not executed Checks:
       pc_AutoUpdateCheck
2.  AV_Install (mandatory)
     ...
----------

The CCA agent report for other Windows versions are showing the normal
report with a full fix listing (both for passing systems and failing
ones).

We haven't changed anything in our CCA system that we're aware of.  Has
anyone else experienced this problem?  We've temporarily exempted the XP
Media Center systems from the Windows update requirement, but we can't
run that way very long.  We need to get this problem fixed next week.

Any suggestions?

Thank you.

      Jim M

--
---------------------
Jim McNabb, Network Manager
Truman State University / SunGard Higher Education 100 E. Normal,
Kirksville MO 63501 Tel 660-785-4163, Fax 660-785-7632 Email
[log in to unmask]
http://www.truman.edu   http://www.sungardhe.com