On Wed, 26 Sep 2007, Prem Ananthakrishnan (prananth) wrote:
> Mike,
>
> Please contact TAC and have them open a bug for this.
Prem, thanks. I opened case 606932445 for this issue.
-Mike
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Mike Diggins
> Sent: Wednesday, September 26, 2007 8:13 AM
> To: [log in to unmask]
> Subject: Re: Agent crashing
>
> Jackie,
>
> I have another student with Windows XP Home Edition running the Avira
> AntiVir PersonalEdition Classic software where the CCA Agent (4.1.2)
> will not run. The Product version number is 7.06.00.268. My previous
> problem was under Windows Vista with the same AV software.
>
> I removed both the AV package and Agent, grabbed the lastest Avira
> PersonalEdition Classic from the web site (http://www.avira.com/), and
> re-installed both pieces. The Agent was then working correctly but
> complained the AV definitions were out of date. The version number no
> longer lists a "Product Version" but it does list a Build-Number of 247.
>
> However, after updating the AV software using its own update mechanism
> and rebooting, I'm back to not working again. The Agent (4.1.2) refuses
> to run. The "Product Version" states 7.06.00.270, so it appears
> something in the latest release of Avira is breaking the Agent. Should I
> open a TAC case on this?
>
>
> -Mike
>
>
>
> On Thu, 20 Sep 2007, Caines, Max wrote:
>
>> Hi Jackie
>>
>> I've got the version of Avira from the last CCA report prevous to the
>> crashes. It's 7.01.00.05. This also confirms that the agent version
>> was
>> 4.1.2.1
>>
>> Regards
>>
>> Max
>>
>>> -----Original Message-----
>>> From: Cisco Clean Access Users and Administrators
>>> [mailto:[log in to unmask]] On Behalf Of Jackie Cheng
>>> (jaccheng)
>>> Sent: 19 September 2007 21:02
>>> To: [log in to unmask]
>>> Subject: Re: [CLEANACCESS] Agent crashing
>>>
>>> Do you know which version of Avira AV software is installed?
>>> As well as
>>> the CCA Agent version.
>>>
>>> Thanks,
>>> --Jackie
>>>
>>> -----Original Message-----
>>> From: Cisco Clean Access Users and Administrators
>>> [mailto:[log in to unmask]] On Behalf Of Mike Diggins
>>> Sent: Wednesday, September 19, 2007 9:57 AM
>>> To: [log in to unmask]
>>> Subject: Re: Agent crashing
>>>
>>> I'm troubleshooting something similar right now. Windows Vista Home
>>> premium running on a Toshiba laptop. Crashes each time I try to start
>
>>> the Agent. I believe it is running the Avira AV software too.
>>> It's using
>>> English settings though, not Italian. I'm going to have another look
>>> later today.
>>>
>>> -Mike
>>>
>>>
>>> On Wed, 19 Sep 2007, Caines, Max wrote:
>>>
>>>> I currently have a problem with a Sony laptop running Vista Home
>>>> Premium in Italian. Every time the agent starts, it
>>> crashes, and the
>>>> event log says the agent caused an access violation
>>> (0xc0000005). It's
>>>
>>>> running Avira anti-virus, and Sony's Vaio environment, and that's
>>>> about all. I've raised a TAC case about this and sent in a
>>> debug log,
>>>> but I wondered if anyone else had seen this behaviour and had any
>>>> ideas. I would like to give the student a solution. Unfortunately I
>>>> don't understand much of the Italian, which doesn't help.
>>>>
>>>> Max Caines
>>>> IT Services, University of Wolverhampton Wolverhampton,
>>> West Midlands
>>>> WV1 1SB
>>>> Tel: 01902 322245 Fax: 01902 322777
>>>>
>>>>
>>>
>>>
>>> _________________________________________
>>>
>>> Mike Diggins Voice: 905.525.9140 Ext. 27471
>>> Network Analyst, Enterprise Networks FAX: 905.528.3773
>>> University Technology Services E-Mail:
>>> [log in to unmask]
>>> McMaster University, Hamilton, Ontario
>>>
>>
>
>
> _________________________________________
>
> Mike Diggins Voice: 905.525.9140 Ext. 27471
> Network Analyst, Enterprise Networks FAX: 905.528.3773
> University Technology Services E-Mail: [log in to unmask]
> McMaster University, Hamilton, Ontario
>
_________________________________________
Mike Diggins Voice: 905.525.9140 Ext. 27471
Network Analyst, Enterprise Networks FAX: 905.528.3773
University Technology Services E-Mail: [log in to unmask]
McMaster University, Hamilton, Ontario
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