Can you get more information about the machine? such as
1. the make/model
2. how did the system get into the current status (what has been done to
the system? What software/patches are installed on the system?)
3. does the system have other issues.
4. can you retrieve the agent log and send it to us.
5. explore the system registry and send it to us.
Thanks,
--Jackie
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Michael Grinnell
Sent: Thursday, September 06, 2007 2:33 PM
To: [log in to unmask]
Subject: Re: Odd Error Message
Brian,
We had one user with the same error, same Agent version (4.1.2), same
OS version (Vista Ultimate). We also got an associated "Error
reading setup initialization file" I believe it was 32 bit, but it's
been a few weeks. We ended up just creating a filter for him. We have
about 27 Vista Ultimate users, this was the only one with that problem.
Michael Grinnell
Network Security Administrator
The American University
On Sep 6, 2007, at 10:49 AM, Brian Beausoleil wrote:
> Right after i sent it i realized i didnt add that info in, so i went
> and immediately responded to my own message with the info.
> Anyways, its Agent 4.1.2.0 on Windows Vista Ultimate 32bit.
>
> Osborne, Bruce W. (NS) wrote:
>>
>> Agent version?? OS ???
>>
>>
>> *From:* Cisco Clean Access Users and Administrators
>> [mailto:[log in to unmask]] *On Behalf Of *Brian
>> Beausoleil
>> *Sent:* Thursday, September 06, 2007 10:27 AM
>> *To:* [log in to unmask]
>> *Subject:* [CLEANACCESS] Odd Error Message
>>
>>
>> It seems that when the Agent attempts to run this error message pops
>> up...
>>
>> Unexpected error; quitting
>>
>> This occurred immediately after installation, then we attempted to
>> run the Agent again and this message popped up again. We also
>> rebooted, attempted to run the Agent again, still got the message.
>> Tried in safe-mode with networking thinking maybe something was
>> loading during normal boot that was conflicting with it, and still
>> nothing. Can anyone shed some light on this error message?
>>
>> Thanks in advance.
>>
>> Brian
>>
>
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