I have a message out to the student asking him to stop in with the
computer so we can proceed. He has yet to call us back. I will have to
try and get ahold of him. If you find a solution before me, please let
me know and I will do the same for you.
Brian
Chidaushe, Mavhu wrote:
> I have one Vista Home Premium Toshiba laptop that is also experiencing
> this exact same problem. Was anything ever resolved of this issue?
>
> Mavhu Chidaushe
> Communications Network Analyst
> University Networking Systems and Services
> South Dakota State University
>
>
>
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Jackie Cheng
> (jaccheng)
> Sent: Friday, September 07, 2007 3:35 PM
> To: [log in to unmask]
> Subject: Re: Odd Error Message
>
> The log file is generated before the adding of the icon. If the log file
> is not even generated, we will know the problem is before it.
>
> --Jackie
>
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Brian Beausoleil
> Sent: Friday, September 07, 2007 10:31 AM
> To: [log in to unmask]
> Subject: Re: Odd Error Message
>
> Jackie, while I am waiting for this student to respond, I have a
> question... since the Agent doesn't even open to allow me to log in (nor
> does the icon display next to the time) does a log file generate at all?
>
>
>
> Thanks,
> Brian
>
> Jackie Cheng (jaccheng) wrote:
>
>> Can you get more information about the machine? such as
>>
>> 1. the make/model
>> 2. how did the system get into the current status (what has been done
>> to the system? What software/patches are installed on the system?) 3.
>> does the system have other issues.
>> 4. can you retrieve the agent log and send it to us.
>> 5. explore the system registry and send it to us.
>>
>> Thanks,
>> --Jackie
>>
>> -----Original Message-----
>> From: Cisco Clean Access Users and Administrators
>> [mailto:[log in to unmask]] On Behalf Of Michael Grinnell
>> Sent: Thursday, September 06, 2007 2:33 PM
>> To: [log in to unmask]
>> Subject: Re: Odd Error Message
>>
>> Brian,
>>
>> We had one user with the same error, same Agent version (4.1.2), same
>>
>
>
>> OS version (Vista Ultimate). We also got an associated "Error
>> reading setup initialization file" I believe it was 32 bit, but it's
>> been a few weeks. We ended up just creating a filter for him. We
>> have about 27 Vista Ultimate users, this was the only one with that
>>
> problem.
>
>> Michael Grinnell
>> Network Security Administrator
>> The American University
>>
>>
>> On Sep 6, 2007, at 10:49 AM, Brian Beausoleil wrote:
>>
>>
>>
>>> Right after i sent it i realized i didnt add that info in, so i went
>>> and immediately responded to my own message with the info.
>>> Anyways, its Agent 4.1.2.0 on Windows Vista Ultimate 32bit.
>>>
>>> Osborne, Bruce W. (NS) wrote:
>>>
>>>
>>>> Agent version?? OS ???
>>>>
>>>>
>>>> *From:* Cisco Clean Access Users and Administrators
>>>> [mailto:[log in to unmask]] *On Behalf Of *Brian
>>>> Beausoleil
>>>> *Sent:* Thursday, September 06, 2007 10:27 AM
>>>> *To:* [log in to unmask]
>>>> *Subject:* [CLEANACCESS] Odd Error Message
>>>>
>>>>
>>>> It seems that when the Agent attempts to run this error message pops
>>>>
>
>
>>>> up...
>>>>
>>>> Unexpected error; quitting
>>>>
>>>> This occurred immediately after installation, then we attempted to
>>>> run the Agent again and this message popped up again. We also
>>>> rebooted, attempted to run the Agent again, still got the message.
>>>> Tried in safe-mode with networking thinking maybe something was
>>>> loading during normal boot that was conflicting with it, and still
>>>> nothing. Can anyone shed some light on this error message?
>>>>
>>>> Thanks in advance.
>>>>
>>>> Brian
>>>>
>>>>
>>>>
|
