Hi Jackie
I don't know the version of Avira, but I can drop the student an email and
ask her.
The agent version is a puzzle. The debug log says it's 4.1.1.0, but Windows
says it was installed last Sunday, and so does the student. Last Friday
(i.e. two days before) I upgraded our servers from 4.1.2.0 to 4.1.2.1.
According to the student it asked if she wanted to upgrade the agent (I
hadn't set it as mandatory this time) and she said yes. This means it must
have been running 4.1.2.1, because that's what the server's got on it.
That's when it stopped working, apparently. I got a debug log off it, and
then tried uninstalling the agent and installing 4.1.2.0, which would have
been the revious version. That did exactly the same thing. I'm wondering if
in fact there are one or more files from an older version left on the
system, and that's what is causing the access violation. Does that sound
possible?
Regards
Max
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Jackie
> Cheng (jaccheng)
> Sent: 19 September 2007 21:02
> To: [log in to unmask]
> Subject: Re: [CLEANACCESS] Agent crashing
>
> Do you know which version of Avira AV software is installed?
> As well as
> the CCA Agent version.
>
> Thanks,
> --Jackie
>
> -----Original Message-----
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Mike Diggins
> Sent: Wednesday, September 19, 2007 9:57 AM
> To: [log in to unmask]
> Subject: Re: Agent crashing
>
> I'm troubleshooting something similar right now. Windows Vista Home
> premium running on a Toshiba laptop. Crashes each time I try to start
> the Agent. I believe it is running the Avira AV software too.
> It's using
> English settings though, not Italian. I'm going to have another look
> later today.
>
> -Mike
>
>
> On Wed, 19 Sep 2007, Caines, Max wrote:
>
> > I currently have a problem with a Sony laptop running Vista Home
> > Premium in Italian. Every time the agent starts, it
> crashes, and the
> > event log says the agent caused an access violation
> (0xc0000005). It's
>
> > running Avira anti-virus, and Sony's Vaio environment, and that's
> > about all. I've raised a TAC case about this and sent in a
> debug log,
> > but I wondered if anyone else had seen this behaviour and had any
> > ideas. I would like to give the student a solution. Unfortunately I
> > don't understand much of the Italian, which doesn't help.
> >
> > Max Caines
> > IT Services, University of Wolverhampton Wolverhampton,
> West Midlands
> > WV1 1SB
> > Tel: 01902 322245 Fax: 01902 322777
> >
> >
>
>
> _________________________________________
>
> Mike Diggins Voice: 905.525.9140 Ext. 27471
> Network Analyst, Enterprise Networks FAX: 905.528.3773
> University Technology Services E-Mail:
> [log in to unmask]
> McMaster University, Hamilton, Ontario
>
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