CLEANACCESS Archives

September 2008

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Subject:
Re: Unexpected error
From:
Dennis Xu <[log in to unmask]>
Reply To:
Cisco Clean Access Users and Administrators <[log in to unmask]>
Date:
Mon, 1 Sep 2008 12:48:17 -0400
Content-Type:
text/plain
Parts/Attachments:
text/plain (25 lines) 
Chris,

We have seen this issue. The workaround is:

1. Uninstall Cisco Clean Access
2. Install Cisco Clean Access 3.5.4.
3. Attempt to log into Cisco Clean Access.
4. Allow Cisco Clean Access to update itself

Dennis


Schott, Chris wrote:
> I have a Vista laptop here that won't run Clean Access.  When the program
> starts up, it just says "Unexpected error, quitting."  I did a lot of the
> usual checks that work here.  Made sure everything was dynamic, reset the
> winsock, disabled and ultimately removed Norton 360 with their tool, reset
> the firewall, all with the same result.  We're running 4.1.3.0 on the server
> and agent.  Any suggestions?
>
> Chris Schott
> PC Technician
> Manchester College
>

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