Hey Don,

FYI there is a bug covering this - CSCsm62326.

Nate

Don Click wrote:
>
> Thanks folks.
>
> We are moving to a new VPN solution, and migrated Clean access to the 
> new servers many months before it was ready for deployment, so I have 
> users that are on some old clients.
>
> Seems the work around is to either manually “undo” the group policy 
> redirect or modify the registry. Luckily, I have only had 2 people 
> with that issue so far.
>
> *From:* Cisco Clean Access Users and Administrators 
> [mailto:[log in to unmask]] *On Behalf Of *Mike King
> *Sent:* Thursday, September 18, 2008 1:10 PM
> *To:* [log in to unmask]
> *Subject:* Re: My Documents install problem!
>
> I think the problem is the older version.
>
> I seem to remember stumbling across this a year and a half ago, but 
> never really pursued it, since only 3 people in our organization had 
> they're My Documents redirected.
>
> Mike
>
> On Thu, Sep 18, 2008 at 10:14 AM, Don Click 
> <[log in to unmask] <mailto:[log in to unmask]>> wrote:
>
> Im sure this was answered a long time ago, but I just resurfaced for us.
>
> We have users that are running an older version of the Clean Access 
> agent, and are trying to upgrade to 4.1.6. <http://4.1.6.> The issue 
> is that our server/AD guys have a group policy that automatically 
> re-directs the "My Documents" folders to a network share. The install 
> is breaking at that point.
>
> Is there anything I can tell my users to do that will allow the 
> install of the agent when they are NOT connected to the network? This 
> is just happening to laptops that have been on the domain (while at 
> work) then they take it home.
>
> Thanks!
>