We to are seeing this issue on a handful of PCs.  Disabling resident
shield, then adding the exception and then re enabling resident shield
does work.  Anyone have any inside information as to when AVG will be
fixing their definition file?  The April 1st virus definition files
appear to continue to detect Clean Access as a Trojan.

Thanks,

Rob Crockett
Network Administrator
IT Services
Ouachita Baptist University
http://www.obu.edu/ITS

-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Straw, Steve
Sent: Tuesday, March 31, 2009 3:03 PM
To: [log in to unmask]
Subject: Re: AVG latest sigs misidentify CCAAgentLauncher executable

Disable resident shield. Restore the file from the virus vault. Create
an exception for the file. Re-enable resident shield.  OR This can be
done with the network edition from the AVG admin server console and
pushed to any clients configured to use it.

Steve Straw
Network Services Manager
Lynchburg College


-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Isabelle Graham
Sent: Tuesday, March 31, 2009 3:53 PM
To: [log in to unmask]
Subject: Re: AVG latest sigs misidentify CCAAgentLauncher executable

We've seen this here as well. Leaving the file in Virus Vault will
prevent CCA from starting up
automatically at boot (CCAAgentLauncher.exe is the file called by the
link in the Startup folder of
the Start menu), but does not seem to impact running in manually.

--
Isabelle Graham
Information Security
American University

Miller, Paul wrote:
> Yes, we have the same problem here.
>
>
>
> Paul Miller
>
> Network Administrator
>
> Dominican University
>
>
>
> From: Cisco Clean Access Users and Administrators
> [mailto:[log in to unmask]] On Behalf Of Straw, Steve
> Sent: Tuesday, March 31, 2009 2:30 PM
> To: [log in to unmask]
> Subject: AVG latest sigs misidentify CCAAgentLauncher executable
>
>
>
> Anybody else seeing AVG v8.x and 7.5 misidentifying the file
> CCAAgentLauncher.exe as a virus? It looks as though today's signature
> updates to AVG have the Resident Shield program detecting this exe as
a
> threat. Restoring it from the virus vault and making an exception for
> the file seem to be the work around of the moment.
>
>
>
> Steve Straw
>
> Network Services Manager
>
> Lynchburg College
>
>
>
>