Lisa,
Common problem!
Communication is a big wooly issue and good intentions rarely come to pass.
Focus on specific communication issues then find specific, agreed actions
which they will take on a regular basis. For example client contact
reports, weekly team meetings.
You then need to hold *them* accountable. Let them know the specific impact
of their failures - in $$ if you can.
No simple solutions but you need to be persistent.
Good luck!!
Paul
Paul Foley
Kynesis Limited
*Orchestrating organisational change*
7 Burnside Road
Glasgow
G73 4RF
United Kingdom
Tel (0)141 634 5423
Fax (0)141 634 5220
Mobile 0850 657028
Email [log in to unmask]http://www.kynesis.co.uk/inform