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ARCHIVES  October 1996, Week 1

ARCHIVES October 1996, Week 1

Subject:

Multicultural Info Survey

From:

Pui-Ching Ho <[log in to unmask]>

Reply-To:

Archives & Archivists <[log in to unmask]>

Date:

Sat, 5 Oct 1996 13:27:19 -0700

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (330 lines)

I am posting this for people with no access to our list. Thanks
 
--------------------------------------------
 
*** SURVEY - Please participate ***
 
Multicultural Information Services in the 21st Century:  The Internet as a
Professional Tool
 
Clara M. Chu and Joo Y. Cho
Department of Library and Information Science, UCLA
Los Angeles, CA 90095-1520
 
        Whether multicultural (MC) information services should be an
integral part
of basic services offered in any information institution should no longer be
a question.  MC information services should have been available in
correspondence with the culturally diverse make-up long found in most of our
respective user communities but it took the 1990 census, which reflected the
significant growth in the ethno-racial population that has been termed
"minorities," for the information profession to include the needs of
underrepresented groups in its agenda.  Multicultural issues, however, were
a priority to ALA's Ethnic Materials and Information Exchange Round Table
(EMIERT) membership long before the 1990 census.  Over the years this
commitment has been demonstrated through the efforts of EMIERT committees,
the programs at ALA annual conferences, the concerns voiced in the EMIE
Bulletin, and the advocacy work by the EMIERT membership.
        This consideration of MC services should be prefaced with a shared
understanding of the concepts under discussion.  Multiculturalism is here
defined as the embracing of all cultures, where culture includes racial,
religious, or social groups and is manifested in customary behaviors,
cultural assumptions and values, patterns of thinking, and communicative
style.  Multicultural information services includes both the provision of
multicultural information to all types of users and the provision of
information services specifically targeted to traditionally underserved
groups.  It is understood that the social, political, and economic
conditions, whether positive or negative,  that are generated from the
presence of a culturally diverse society correspondingly affect the
provision of MC information services.  Terms such as cultural diversity and
cultural pluralism are considered synonymous with multiculturalism.
        Although the cultural diversity evident in the 1990 census data means we
can no longer neglect MC information services, there is still much to be
done before services to underrepresented groups are accepted as "basic"
rather than "additional" services.  Attention to the provision of MC
services has been diverted by the rapidly developing information technology
which is becoming the modus operandi in our libraries and information
centers--rather, our forthcoming "virtual libraries."  This techno-centered
approach was forecasted by Michael Buckland (1986).  In his treatise of
education for librarianship in the next century, Buckland projected change
to take place in three areas: library values, library technology, and
library science.  He predicted rapid change in technology, hoped for changes
in the other areas but foresaw little change in the Western liberal
tradition of library services.  The same view that technology will
overshadow other LIS concerns is echoed by other educators (Jackson in Wynar
1991, Robbins Carter 1978, Sever 1990, Turock in Josey 1991).  But can such
a technology intensive approach benefit the efforts to provide information
services to a multicultural society.
        Internet, electronic superhighway, cyberspace, national information
infrastructure.  Call it what you will, but there is little doubt that "it"
has become an important aspect of our lives and culture.  A recent Rand
report (Anderson et al 1995) recommends that everyone in the U.S. be
equipped with e-mail, that it should be as ubiquitous as the telephone.
With such enthusiastic support and popular interest, the Internet community
is growing at a rate far greater than ever expected.
        For the information profession, the Internet can play a major role;
it has
the potential to affect (if it hasn't already) every aspect from planning to
acquisitions to public services and beyond.  The availability of information
through the Internet as well as its access should be of special concern and
interest to EMIERT members.  Will Internet resources follow the same pattern
as that of the printed resources, where the availability of non-mainstream
and MC information has been limited, or does the nature of this current
information technology make it more conducive to grassroots efforts by
concerned individuals.  We believe and hope the latter is true.
 
THE SURVEY
        Whether you use the Internet, are overwhelmed by it, or believe
that it is
not a necessity, we would like to know your opinions.  More specifically, we
are concerned with Internet use as it relates to MC information services.
        Through this questionnaire we hope to learn about the role of the
Internet
in the provision of MC information services.  We seek to find out whether
you, as information professionals, have Internet access and if you are using
it in your jobs.  And if so, how you are using it and whether you are
finding necessary information.  We want to know about your assessment of the
quality of resources available on the Internet or lack thereof, and the
types of information you would like to see.  Regardless of whether you have
access to the Internet or use it, we would like to understand your
perception of the Internet's impact on various aspects of library services.
        MC information services do not need to be in the shadow of the
technology
that is permeating information institutions; rather, the Internet's
potential should be tapped to enhance such services.  This is the strategy
that is the impetus for this survey.  Although it is critical to address
issues of access, i.e., the lack of it by the information poor, that keeps
broadening the divide between the "haves" and "have-nots," we chose to
examine how the Internet is being used by the information profession as a
tool in the provision of MC information services.
        The findings will provide baseline data to ascertain the ways and
extent to
which the Internet has been used in the provision of MC information
services.  In the areas where the Internet has become integral, the findings
will be used to guide and train other information professionals in its
effective use and where there are gaps, information professionals can be
trained to incorporate the Internet.  It is expected that the results will
provide the empirical data to strategically plan to infuse technology in the
delivery of MC information services in order to ensure that they constitute
"basic" information services in the 21st century.
 
 
BIBLIOGRAPHY
Anderson, Robert H. et al.  Universal Access to E-Mail:  Feasibility and
Societal Implications.  Santa Monica, CA:  Rand, 1995.  Rand Report
#MR-650-MF.
Buckland, Michael K. "Education for Librarianship in the Next Century."
Library Trends 34 (Spring 1986): 777-88.
Robbins Carter, Jane. "Multi-cultural Graduate Library Education." Journal
of Education for Librarianship 18 (1978): 295-314.
Sever, Shmuel.  "Library Education in a Pluralistic Society." Paper
presented at the International Federation of Library Associations (IFLA)
56th General Conference, 1990, ERIC, ED 329 288.
Josey, E. J. "Education for Library Services to Cultural Minorities."
Education Libraries 15 (Winter 1991): 16-23.
Wynar, Lubomyr R. "Educators on Librarianship, Ethnicity and Cultural
Diversity." Ethnic Forum 11 (Summer 1991): 5-15.
 
 
 
----------------------------------------------------------------------------
----------------------------------------------------
 
Multicultural Information Services in the 21st Century:  The Internet as a
Professional Tool
 
A Survey
 
A NOTE ABOUT TERMINOLOGY:
 
In this survey, we define MULTICULTURALISM as the embracing of all cultures,
where CULTURE includes racial, religious, or social groups and is manifested
in customary behaviors, cultural assumptions and values, patterns of
thinking, and communicative style.  MULTICULTURAL INFORMATION SERVICES
includes both the provision of multicultural information to all types of
users and the provision of information services specifically targeted to
traditionally underserved groups.
 
It will take approximately 15-20 minutes to complete this survey.  Please
use additional paper as needed.
 
1. Do you have ACCESS to the Internet?  ____  YES       ____  NO
If yes, which do you USE        (please check all that apply and provide
examples
of use):
 
        E-MAIL ___                      LISTSERVS ___
        NEWSGROUPS ___          FTP ___
        TELNET ___                      GOPHER ___
        WORLD WIDE WEB ___              OTHER ___
 
2. Do you have Internet ACCESS in the workplace?        ____  YES       ____  NO
        If yes, to what do you have access?  (check all that apply):
 
        ___  E-MAIL     ___  NEWSGROUPS ___  TELNET     ___  WORLD WIDE WEB
        ___  LISTSERVS  ___  FTP        ___  GOPHER     ___  OTHER:
________________
 
 
PLEASE ANSWER #3-8 ONLY IF YOU USE THE INTERNET IN THE WORKPLACE:
(OTHERS, please proceed to question #9.)
 
3. In your job, for what purpose(s) do you use the Internet?  (please check
all that apply)
        ___  Bibliographic/User Instruction     ___  Correspondence
        ___  Cataloging and Classification      ___  Professional Activities
        ___  Collection Development     ___  Research
        ___  Inter-Library Loan (ILL)   ___  Other:
____________________________________
        ___  Reference                    ____________________________________
 
4.      What multicultural information do you look for on the Internet?  (please
list)
 
 
 
        Are you usually successful in finding the information?  ____  YES
____  NO
 
 
5.  What difficulties have you encountered while searching for multicultural
information on the Internet?
 
 
6.  What is your rating of the following characteristics as they relate to
the multicultural information available on the Internet?  (please circle
your answer)
                                               excellent
poor    don't know
BREADTH ....................................................    1       2
3       4       5       dk
DEPTH ........................................................  1       2
3       4       5       dk
QUANTITY ...................................................    1       2
3       4       5       dk
WIDE RANGE OF READING LEVELS ................   1       2       3       4
5       dk
ACCURACY ..................................................     1       2
3       4       5       dk
BALANCE ....................................................    1       2
3       4       5       dk
GRAPHICS/PRESENTATION ...........................       1       2       3
4       5       dk
OVERALL QUALITY ....................................... 1       2       3
4       5       dk
OTHER:                                  1       2       3       4       5
dk
        Comments:
 
 
 
7.  What multicultural information would you like to see on the Internet
that is not currently available?
 
 
 
 
8.  What suggestions would you make to enhance accessibility to
multicultural information on the Internet?
 
 
 
 
 
FOR EVERYONE:
9.  What (do you think) is the impact of the Internet on collection
development/management of multicultural materials?  (please circle, then
describe and provide examples as appropriate)
(very strong)   1       2       3       4       5       (none)
        Comments:
 
 
10. What (do you think) is the impact of the Internet in answering
multicultural reference questions?
(please circle, then describe and provide examples as appropriate)
(very strong)   1       2       3       4       5       (none)
        Comments:
 
 
11. What (do you think) is the impact of the Internet on your networking
activities?   (please circle, then describe and provide examples as appropriate)
(very strong)   1       2       3       4       5       (none)
        Comments:
 
 
 
 
 
12.  Have you attended continuing education workshops/classes that discussed
use of the Internet in the provision of multicultural services? ____  YES
____  NO
 
        If yes:         How many have you attended?  __________
                Please describe the issues/topics covered in such classes:
 
 
 
                Were you satisfied with the course(s)?  ____  YES       ____  NO
                Comments:
 
 
 
 
13.  What training do you need to competently provide multicultural
information services using the Internet?
 
 
 
 
14.  What is your overall attitude toward the Internet?
        ___  NOT INTEGRAL TO MY WORK    Comments:
        ___  CAN TAKE IT OR LEAVE IT
        ___  USE IT ONCE IN A WHILE
        ___  CAN'T IMAGINE DOING WITHOUT IT
 
 
BACKGROUND INFORMATION:
 
GENDER:    ____  MALE  ____  FEMALE              AGE:  ____  30 or LESS     ____
31-50     ___  50+
 
 
RACE, ETHNICITY, AND/OR CULTURE:  _____________________________
 
 
TYPE OF INSTITUTION:
____  ACADEMIC (COLLEGE & UNIVERSITY)   ____  PUBLIC
____  COMMUNITY/JUNIOR COLLEGE          ____  SPECIAL:
__________________________
____  SCHOOL                                    ____  OTHER:
_____________________
 
 
AREAS OF RESPONSIBILITY (Please describe your major job duties and any
supervisory duties)
 
 
 
 
LIBRARY  DEGREE RECEIVED FROM:
_____________________________________________  YEAR  ____________
 
*** DEADLINE: October 11, 1996
 
 
THANK YOU FOR YOUR PARTICIPATION!
PLEASE MAIL or FAX COMPLETED QUESTIONNAIRE TO:
                                                PROFESSOR CLARA M. CHU
                                                UCLA Dept. of Library and
Information Science
                                                210 GSE&IS Bldg., Box 951520
                                                Los Angeles, CA  90095-1520
                                                FAX:    (310) 206-4460
 
Direct questions to:    Clara M. Chu ([log in to unmask]), 310-206-9368
                        Joo Y. Cho ([log in to unmask])
 
 
-------------------
Joo Yun Cho
[log in to unmask]

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